Table G_LOGIN_SESSION

This table contains information about agent login sessions. ICON inserts a record upon the creation of an agent login session. ICON updates records, by marking them as deleted, at the time that the agent's login session finishes. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.

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Column List

Legend

Column	Data Type	P	M	F	Description
ID	NUMERIC(16)	X	X		The unique, autonumbered ID of the record. This is the primary key.
LoginSessionID	VARCHAR(50)		X		The agent's login session ID (GUID).
AgentID	INTEGER			X	The DBID of the agent (person) configuration object in Configuration Server that logged in during this login session. This value is NULL for situations where a person is not configured.
LoginID	INTEGER			X	The DBID of the login configuration object in Configuration Server (under switch) that the agent used to log in. This value is NULL for interactions originating from Interaction Server. In a SIP Cluster environment, the value for this field is NULL.
PlaceID	INTEGER			X	The DBID of the Place configuration object in Configuration Server. This is used if the configuration contains information regarding the place(s) where the agent is working. In a SIP Cluster environment, the value for this field is NULL.
State	INTEGER		X		State of the agent's login session. One of the following values: 0—terminated–Login session is terminated. 1—active–Login session is active. #DICTIONARY TYPE 81
PrimaryDeviceID	INTEGER				The DBID of the endpoint (DN) configuration object that the agent uses to first login within this login session. This value is 0 for interactions originating from Interaction Server. In a SIP Cluster environment, the value for this field is 0.
SwitchID	INTEGER				The DBID of the Switch configuration object in Configuration Server where the agent's login session was detected.
Created	TIMESTAMP		X		The GMT-equivalent date and time when the agent's login session started.
Created_ts	INTEGER				The UTC-equivalent value of the CREATED field.
Created_tcode	INTEGER				A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.
Terminated	TIMESTAMP				The GMT-equivalent date and time when the agent's login session finished (terminated).
Terminated_ts	INTEGER				The UTC-equivalent value of the TERMINATED field.
Terminated_tcode	INTEGER				A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.
Reason	VARCHAR(50)				This is the reason that the login session terminated.
InternalReason	INTEGER				This is the internal (system) reason of termination of the login session. One of the following values: -1—unknown–No special system reason specified (Reserved). 0 (or null)—normal–No special system reason specified. Login session terminated normally. 1—stuck–Stuck login session detected. 2—device–Device storage conflict in gcti login session manager. 3—agent–Agent storage conflict in gcti login session manager. 4—cleanup–Cleanup command received by gcti login session manager. 5—register–Session restored as a result of information received in EventRegistered. 6—disconnect–Session terminated as result of disconnect from server. #DICTIONARY TYPE 84
GSYS_DOMAIN	INTEGER				Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively).
GSYS_PARTITION	INTEGER				A key that is used for partitioning.
GSYS_SYS_ID	INTEGER				System ID. Reserved for future use.
GSYS_SEQ	BIGINT				Insert Sequence. Not unique.
GSYS_USEQ	BIGINT				Update Sequence. Not unique.
GSYS_TS	TIMESTAMP				Reserved
GSYS_TC	INTEGER				Reserved
GSYS_EXT_VCH1	VARCHAR(255)				Reserved In a SIP Cluster environment, records the DN name.
GSYS_EXT_VCH2	VARCHAR(255)				Contains agent location data as reported by SIP Server/T-Server or Interaction Server. This information is reported in one of the following ways, depending on your environment: In Interaction Server environments, the location key of EventAgentLogin. In T-Server environments, the location key of EventAgentLogin/EventRegistered/EventPrivateInfo. In SIP Cluster environments, the geo-location-agent key of EventAgentLogin/EventPrivateInfo.
GSYS_EXT_INT1	INTEGER				Reserved
GSYS_EXT_INT2	INTEGER				Reserved