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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key

Table G_ROUTE_RESULT


This table contains information regarding the results of the routing of a specific interaction, according to the information passed from the Universal Routing Server through either the T-Server or Interaction Server application.

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Column List

Legend

Column Data Type P M F Description
ID NUMERIC(16) X X The unique, autonumbered ID of this record. This is the primary key.
CallID VARCHAR(50) X The unique ID of the interaction.
ConnID VARCHAR(50) X The T-Server event connection ID. This is preserved for backward compatibility.
PartyID VARCHAR(50) X The ID of the party record for the party that is associated with the routing point.
IRID VARCHAR(50) Reference to record in interaction hierarchy table (G_IR).
EndPointID INTEGER The DBID of the routing point device.
RTargetRuleSelected VARCHAR(255) A copy of the data that was attached by the URS with the RTargetRuleSelected key.
RTargetObjectSelected VARCHAR(255) A copy of the data that was attached by the URS with the RTargetObjectSelected key.
RTargetTypeSelected INTEGER Route target type. A copy of the data that was attached by the URS with the RTargetTypeSelected key. For a listing of permissible values, refer to G_Dictionary Values (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively).


#DICTIONARY TYPE 29

RTargetAgentSelected VARCHAR(255) A copy of the data that was attached by the URS with the RTargetAgentSelected key.
RTargetPlaceSelected VARCHAR(255) A copy of the data that was attached by URS with the RTargetPlaceSelected key.
RRequestedSkillComb VARCHAR(255) A copy of the data that was attached by URS with the RRequestedSkillCombination key.
RStrategyName VARCHAR(255) A copy of the data that was attached by the URS with the RStrategyName key, only present if URS routed the interaction. This strategy name must be less than 256 characters; otherwise, ICON may stop writing interaction records to IDB. If URS did not route the interaction, then the value of this field will be null.
RTenant VARCHAR(255) A copy of the data that was attached by the URS with the RTenant key.
DestEndPointDN VARCHAR(255) The DN name to which a call is successfully routed; for situations when the routing is unsuccessful, the value is notKnown.
DestEndPointID INTEGER The DBID of the configured DN to which the interaction is routed.


In a SIP Cluster environment, if the endpoint is not configured in Configuration Layer, the value for this field is 0.

DestEndPointType INTEGER The routing type of the configured DN to which voice call or Multimedia interaction is successfully routed. For a listing of permissible values, refer to G_Dictionary Values (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively).


#DICTIONARY TYPE 505
In a SIP Cluster environment, if the endpoint is not configured in Configuration Layer, the value for this field is 1.

Result INTEGER X The result of the routing operation. One of the following values:
  • 0—Unknown–Reserved.
  • 1—Success–The routing was successful.
  • 2—Failure–The routing attempt failed (if a voice call or chat was abandoned, and so on).
  • 102—distributed_to_default–Call was routed to the default destination after the URS timeout expired.
  • 103—routed_by_switch–Call was routed by the switch.
  • 105—other_reasons–The routing was unsuccessful due to some other reasons (unclassified).
  • 133—ixn_server_timeout–Routing timeout expired on Interaction Server (open media interactions only).
  • 134—ixn_taken_out–An interaction was taken (pulled out) from strategy by Interaction Server (open media interactions only).


#DICTIONARY TYPE 28

Duration INTEGER The duration of the routing dialog.This is the time between party creation (in events such as EventRouteRequest, EventQueued, or EventCallPartyAdded) and termination (in events such as EventRouteUsed, EventAbandoned, EventDiverted, or EventCallPartyDeleted).
Created TIMESTAMP X The GMT-equivalent date and time when the record was created as inherited from T-Server or Interaction Server.
Created_ts INTEGER The UTC-equivalent time of the value in the CREATED field.
Created_tcode INTEGER A reference, derived from the value of the CREATED_TS field, to a record in G_TIMECODE table.
Terminated TIMESTAMP The GMT-equivalent date and time when the record was terminated, as inherited from T-Server (EventRouteUsed or EventAbandoned TEvents) or Interaction Server.
Terminated_ts INTEGER The UTC-equivalent time of the value in the TERMINATED field.
Terminated_tcode INTEGER A reference, derived from the value of the TERMINATED_TS field, to a record in G_TIMECODE table.
GSYS_DOMAIN INTEGER Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively).
GSYS_PARTITION INTEGER A key that is used for partitioning.
GSYS_SYS_ID INTEGER System ID. Reserved for future use.
GSYS_SEQ BIGINT Insert Sequence. Not unique.
GSYS_USEQ BIGINT Update Sequence. Not unique.
GSYS_TS TIMESTAMP Reserved
GSYS_TC INTEGER Reserved
GSYS_EXT_VCH1 VARCHAR(255) The virtual queue's ID, if a virtual queue is configured and provided by URS when it routes call. If reported, the value is the same as G_VIRTUAL_QUEUE.VQID in the related record in the G_VIRTUAL_QUEUE table.
GSYS_EXT_VCH2 VARCHAR(255) If a virtual queue is configured and reported by URS (Universal Router Server), then, when URS routes call, it attaches parameter "RVQDBID" to call UserData, so this field will store virtual queue's DBID as it is configured in configuration database.
GSYS_EXT_INT1 INTEGER A flag indicating the reliability of the virtual queue's ID stored in the GSYS_EXT_VCH1 field. One of the following values:
  • 0—Unknown–No information about a virtual queue is reported in the corresponding EventRouteUsed.
  • 1—Reliable–The virtual queue's ID that is stored in the field GSYS_EXT_VCH1 is taken from the corresponding EventRouteUsed.
  • 2—Valid in the past–The value of the virtual queue ID stored in the field GSYS_EXT_VCH1 was valid in the past, before a call has been transferred to another Routing Point in a multi-site routing scenario.


#DICTIONARY TYPE 87

GSYS_EXT_INT2 INTEGER Reserved
This page was last edited on January 10, 2020, at 15:27.
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