UCS

Purpose: To present for each UCS and contact command, the list of default subcommands available and the associated parameters. Available since: 8.1.100.14 Updated in: 8.1.300.17

Learn about the UCS Commands

The UCS commands presented in this page can apply to any type of interaction.

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Interactions in UCS

The commands presented in this section are specific to UCS management.

Chains of Commands to UCS Operations for Interactions

Default Commands	Parameters
Chain ContactAssignInteractionToContact Available since: 8.1.301.10
Assign	DestinationContactId: String<ref name="String" /> ContactIdBeforeMerge: String<ref name="String" /> UCSInteractionId: String<ref name="String" /> AlertSectionName: String<ref name="String" /> AssignInteractionToContactError: String<ref name="String" />, output parameter
Chain ContactAssignInteractionToContactForCustom Available since: 8.1.301.10
AssignInteractionToContact	DestinationContactId: String<ref name="String" /> ContactIdBeforeMerge: String<ref name="String" /> UCSInteractionId: String<ref name="String" /> AlertSectionName: String<ref name="String" /> AssignInteractionToContactError: String<ref name="String" />, output parameter
GetContact	CommandParameter: String<ref name="String" /> (ContactId) ContactAttributes: IList<ref name="IList">System.Collections.Generic.IList</ref>, if key is missing get ContactAttributes defined in option 'contact.displayed-attributes' IWContact: IIWContact<ref name="IIWContact">Genesyslab.Desktop.Modules.Contacts.IWContact.IIWContact</ref>, output parameter
RefreshInformation	IWContact: IIWContact<ref name="IIContact">Genesyslab.Desktop.Modules.Contacts.IWContact.IIWContact</ref>, output parameter CaseId: String<ref name="String" /> InteractionId : String<ref name="String" />
Chain ContactAttributeInfoOrder
GetContactAttributeInfoOrder	AttributesListOrdered:IContactAttributeField[], output parameter
Chain ContactCreateUCSInteraction
Create	ContactId: String<ref name="String" /> InteractionToCreate: IInteraction<ref name="IInteraction" /> InteractionUCSId: String<ref name="String" />, output parameter
Chain CreateInteractionUCSFromESDKInteraction
CreateUCS	EsdkInteraction: IInteraction<ref name="IInteraction" > Genesyslab.Enterprise.Model.Interaction.IInteraction </ref> ParentInteractionId: String<ref name="String" >System.String </ref> StartDate: DateTime<ref name="DateTime" > System.DateTime</ref> Parameter available since: 8.1.300.17
Chain DeleteInteractionUCS
DeleteUCS	CommandParameter: String<ref name="String" />
Chain GetContactUCS Available since: 8.1.300.17
GetContact	CommandParameter: String<ref name="String" /> (ContactId) ContactAttributes: IList<ref name="IList" />, if key is missing get ContactAttributes defined in option 'contact.displayed-attributes' IWContact: IIWContact<ref name="IIWContact">Genesyslab.Desktop.Modules.Contacts.IWContact.IIWContact</ref>, output parameter
Chain InteractionUCSInQueue
GetInteraction	CommandParameter: String (contactId)<ref name="String" /> ListAttributes: StringList<ref name="StringList" >Genesyslab.Platform.Contacts.Protocols.ContactServer.StringList </ref> ExcludedInteractions: IList<ref name="IList" /> <String<ref name="String"/>> (list of String interaction id) CurrentInteraction : IInteraction<ref name="IInteraction" /> Available since: 8.1.300.17 InteractionsUCS: GenericList<IDictionary<string,object>>, output parameter<ref name="GenericList">System.Collections.GenericList</ref>
Chain SetLastCalledAgentUCS Available since: 8.1.300.17
SetLCA
Chain ContactIsModified
IsModified	CaseId: String<ref name="String" > System.String</ref>
Chain ContactNotification
GetInteraction Available since: 8.1.300.17	CommandParameter: String (contactId)<ref name="String (contactId)" >System.String (contactId)</ref> TimeFrame: System (time frame in day)<ref name="System (time frame in day)" >System (time frame in day)</ref> ListAttributes: StringList<ref name="StringList" >Genesyslab.Platform.Contacts.Protocols.ContactServer.StringList</ref> ExcludedInteractions: IList<String>(interaction id)<ref name="IList" /> CurrentInteraction : IInteraction<ref name="IInteraction" /> InteractionsUCS: GenericList<IDictionary<string,object>><ref name="GenericList" >System.Collections.GenericList<IDictionary<string,object>>, output parameter</ref>
Chain ContactOpenSearchWindow
Open	Parent: UserControl<ref name="UserControl" > System.Windows.Controls.UserControl</ref>
Chain ContactOpenToDialog Available since: 8.1.200.16
Open	ActionTarget: ActionTarget<ref name="ActionTarget" > Genesyslab.Desktop.Modules.Windows.Interactions.ActionTarget</ref>

<references />