Adding or Updating Thresholds

You can update the values for a threshold in Advisors. You can enter values for Lower-Bound Critical and Lower-Bound Warning, or Upper-Bound Warning and Upper-Bound Critical, or all four values. Depending on the metric, the value may be acceptable above or below a certain value. If for example, the threshold is defined with Upper-Bound Warning of 50 and Upper-Bound Critical of 75 then a value between 50 and 75 triggers a warning. If the value is above 75, a critical violation is triggered. If the threshold is defined with a Lower-Bound Warning of 75 and Lower-Bound Critical of 70 then a value between 70 and 75 triggers a warning. If the value is below 70, a critical violation is triggered. For a case in which all four values are set, the threshold values are defined to trigger if the value is below or above defined values. For example, values below 10 or above 90 may trigger a critical violation, values between 80 and 90 or between 10 and 20 trigger a warning violation, and values between 20 and 80 are acceptable.

Updating application or contact group thresholds

Start Procedure

1. For CCAdv, click the Application Thresholds tab. For WA, click the Contact Group Thresholds tab.
2. Select an application group.
3. In the Edit panel, select a metric to work with.
4. Type the values for the upper-bound and/or lower-bound limits for the selected metric.
5. To save the changes, click Save.
   A confirmation message displays. The values display on the Thresholds page.
6. Add any exceptions required. See Adding Threshold Exceptions.