Genesys Performance Management Advisors Deployment Guide

Welcome to the Genesys Performance Management Advisors Deployment Guide. This document describes how to deploy all Advisors components for a full implementation.

This document is primarily intended for system implementers and system administrators. It has been written with the assumption that you have a basic understanding of:

• computer-telephony integration (CTI) concepts, processes, terminology, and applications
• network design and operation
• your own network configurations

The organization of this Guide is based on the recommended order in which you should approach deployment of Advisors applications.