8.5.500.14

Interaction Recording Web Services Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
04/09/25	General			X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Interaction Recording

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Genesys Interaction Recording (GIR) supports Cassandra version 4.1.4.

Resolved Issues

This release contains the following resolved issues:

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An issue that prevented RWS from auto detecting Screen Recording Certificate changes from GAX Plug-in has been fixed. (GIR-34389)

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An issue that caused the RWS API nextUri to return an invalid endpoint has been fixed. (GIR-34511)

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Upgrade Notes

Upgrading directly from 2.2.x to 4.1.4 is not supported. You must upgrade your Cassandra versions incrementally for schema portability, for example, from version 2.2.x -> 3.11.11 -> 4.1.4. For more information, see Upgrading Cassandra to 4.1.4.