Campaign Actions and Statuses

Campaign Actions

Campaign actions are characterized by these durable actions:

• StatusActivated
• StatusRunning
• StatusDeactivated

StatusActivated occurs when at least one CampaignGroup has Status Activated, but none has StatusRunning. StatusRunning occurs when at least one CampaignGroup has StatusRunning. StatusDeactivated occurs when all campaign groups have StatusDeactivated.

CampaignGroup Statuses and Actions

In a specific campaign, a CampaignGroup has three statuses: StatusActivated, StatusRunning, and StatusDeactivated.

• StatusActivated starts when either a campaign is being loaded on a group or the dialing process stops. StatusActivated ends when either the dialing process starts or a campaign is being unloaded.
• StatusRunning starts when the dialing process starts, and ends when either the dialing process stops or a campaign is being unloaded.
• StatusDeactivated starts when a campaign is being unloaded, and ends when a campaign is being loaded on a group.

Changing these statuses from one to another causes a durable action (StatusActivated, StatusRunning, or StatusDeactivated) to occur.

The StatusRunning durable action can be accompanied by the StatusWaiting Records, StatusWaitingPorts, StatusWaitingAgents, and StatusSystemError durable actions.

In parallel with the StatusRunning action, one of these dial modes can occur:

NoDial Predict PredictAndSeize PredictGVP

Preview Power PowerAndSeize PowerGVP

Progress ProgressAndSeize ProgressGVP PushPreview

Campaign Operational Actions

Campaign operational actions are calculated for all campaign objects:

• LeadProcessed starts when a number of records from calling lists (counting records from the same chain as one) are processed to the point where no further actions are to be taken.
• CallbackScheduled.
• CallbackCompleted.
• CallbackMissed.
• PersonalCallbackScheduled.
• PersonalCallbackCompleted.
• PersonalCallbackMissed.
• AgentError.
• DialAnswer starts when dialing has been answered.
• DialMade starts when dialing is completed—whether successful (DialAnswer) or not. When dialing is unsuccessful for any reason, Stat Server starts one of the following actions:

DialAbandoned DialAgentCallBackError DialAllTrunksBusy DialAnswMachine DialBusy DialCallDropError DialCancel DialDoNotCall DialDropped DialDroppedNoAnswer DialError DialFaxDetected DialGeneralError

DialGroupCallBackError DialNoAnswer DialNoDialTone DialNoEstablished DialNoFreePortError DialNoProgress DialNoRingBack DialNUTone DialPagerDetected DialSilence DialSITDetected DialSITInvalidNum

DialSITNoCircuit DialSITOperIntercept DialSITReorder DialSITUnknown DialSITVacant DialStale DialSwitchError DialSystemError DialTransferError DialUnknown DialWrongNumber DialWrongParty

• Starting with release 8.5.106, Stat Server supports new instant action DialRemoteRelease on Campaign/CallingList statistical objects to count Dial attempts finalized with CALL_RESULT= 5 (Remote Release).
• RecordsNotProcessed—Stat Server generates this action for campaign or calling list objects when campaign (or calling list) processing is completed.

Tip

Neither the CampaignCallingList nor the CampaignGroup object type applies to the RecordsNotProcessed action.

• RecordsScheduled—Stat Server generates this action for campaign objects when Stat Server receives notification that campaign records have been scheduled for processing. Stat Server generates this action only for CurrentNumber statistics.
• A lead is a set of records from the calling lists related to a specific customer in the Configuration Layer. Stat Server starts a lead action when a number of records from calling lists are processed to the point where no further actions will be taken for the particular lead. Lead actions are calculated as the number of leads processed for every call result. Below is a listing of some lead actions:

LeadAbandoned LeadAgentCallBackError LeadAllTrunksBusy LeadAnswer LeadAnswMachine LeadBusy LeadCallDropError LeadCancel LeadDoNotCall LeadDropped LeadDroppedNoAnswer LeadError LeadFaxDetected

LeadGeneralError LeadGroupCallBackError LeadNoAnswer LeadNoDialTone LeadNoEstablished LeadNoFreePortError LeadNoProgress LeadNoRingBack LeadNuTone LeadOk LeadPagerDetected LeadSilence LeadSITDetected

LeadSITInvalidNum LeadSITNoCircuit LeadSITOperIntercept LeadSITReorder LeadSITUnknown LeadSITVacant LeadStale LeadSwitchError LeadSystemError LeadTransferError LeadUnknown LeadWrongNumber LeadWrongParty