New in This Release

<tabber> 8.5.0=

Changes Introduced in Release 8.5.0

Stat Server supports multiple Interaction Servers that handle the same Tenant.
Stat Server supports the EventHint panic signal from Interaction Server. Refer to the eServices Reference Manual for more information about this feature.
Stat Server supports Interaction Server Proxy.
Stat Server supports direct connection to the database.
Stat Server features a more robust DND model implementation for voice.
Stat Server processes network messages (client and server) in a separate thread.
Stat Server supports a higher number of concurrent client connections (on most platforms).
Stat Server no longer supports Genesys suite-wide deployment wizards. All deployment wizards migrate to Genesys Administrator Extension (GAX):
- Resource Capacity Editor of GAX covers all the functionality that was covered by the Resource Capacity Wizard.

|-| 8.1.2=

Stat Server supports Java Development Kit (JDK) version 1.7.
Stat Server no longer supports the Package API.
Stat Server supports a restricted release of SIP Cluster. Information about Stat Server functionality that pertains specifically to SIP Cluster environment is provided in this document; however, this functionality is not applicable to Stat Server deployed in a regular environment. For information on Genesys SIP Cluster technology, contact your Genesys representative.
Ability for multiple intercommunicated Stat Server instances to operate in restricted cluster mode to handle the interactions that are distributed by the SIP Cluster solution.
Stat Server supports hunt groups. See CallAbandonedFromRinging and CallForwarded.
Stat Server in both its regular mode of operation and restricted cluster mode includes the following additional changes:
- An improved Agent-Place model enables Stat Server to propagate DN-related activity to agents and places simultaneously, with agent and place maintaining total independence from each other. By contrast, in the former model, Stat Server maintained a strict Place-Agent association, where all DN activity was propagated to the agent through the place.
- The resource capacity model no longer enforces an agent-place association.

|-| 8.1.0=

To better define statistics that are based on the time an agent spent in a particular reason code, this release provides the ReasonStartOverridesStatusStart stat type option.
Stat Server 8.1 introduces the ExpectedWaitTime2 statistical category for use in statistics to provide estimates of wait-time in virtual queues where agent capacity to handle multiple, simultaneous nonvoice interactions is prevalent.