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Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Performance Management Advisors
What is Performance Management Advisors?
The Genesys Performance Management Advisors product family displays real-time metrics and Key Performance Indicators. Contact center business managers, operations managers, and key users can view information specific to their role using Contact Center Advisor (CCAdv), Workforce Advisor (WA), and Frontline Advisor (FA), enabling them to quickly identify developing service and performance issues and take corrective action before customers and revenues are affected. Agents use Agent Advisor (AA) to manage their personal performance in real time, correlate performance with supervisors, and receive the information they need.
Helpful Links
READ: New in Performance Management Advisors 8.5.x Releases | Readmes
- Advisors Cisco Adapter
- Advisors Genesys Adapter
- Advisers Platform
- Contact Center Advisor & Workforce Advisor
- Contact Center Advisor Mobile Edition
- Frontline Advisor & Agent Advisor
Current documentation set for Performance Management Advisors (PMA) 8.5
Performance Management Advisors Deployment Guide The Deployment Guide describes how to deploy all Advisors components, and includes information about features and post-installation configuration.
Contact Center Advisor and Workforce Advisor Administrator User's Guide The Administrator's Guide focuses on using the features and functions of the System Administration module.
Frontline Advisor Administration User's Guide The Administration Guide provides information to help you understand and use the Frontline Advisor administration page.
Advisors Metrics Reference Guide Use the Advisors Metrics Reference Guide to find information about metrics used by Advisors, including formulas, associated Stat Server metrics, and data sources.
Contact Center Advisor and Workforce Advisor Help The CCAdv/WA Help describes the CCAdv and WA dashboards and how to use them. The Help file is also available in German
Frontline Advisor Manager Help The FA Manager Help describes the FA dashboard and how to use it. The Help file is also available in German
Frontline Advisor Agent Help The FA Agent Help describes the FA agent dashboard and how to use it. The Help file is also available in German
Advisors Cisco Adapter
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Advisors Genesys Adapter
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Advisers Platform
[+] Show release information
Contact Center Advisor & Workforce Advisor
[+] Show release information
Contact Center Advisor Mobile Edition
[+] Show release information
Frontline Advisor & Agent Advisor
[+] Show release information
Helpful Links
Release Notes
Performance Management Advisors Release Notes 8.1.x
CD Readme
Performance Management Advisors CD ReadMes 8.1.x
Release Advisories
Current documentation set for Performance Management Advisors (PMA) 8.1
Performance Management Advisors Hardware Sizing Guide
The Advisors Hardware Sizing Guide contains recommendations about hardware and setup for Advisors up to, and including, release 8.1.5.
Performance Management Advisors Migration Guide
The Advisors Migration Guide contains information about migrating Advisors components up to, and including, release 8.1.5.
Starting in Release 8.1.5, information about Advisors administration module is available in online documents.
Advisors Metrics Reference Guide Use the Advisors Metrics Reference Guide to find information about metrics used by Advisors, including formulas, associated Stat Server metrics, and data sources.
CCAdv/WA Administrator User’s Guides
FA Administration User’s Guide
CCAdv/WA Help for Release 8.1.5.
Performance Management Advisors 8.1 Contact Center Advisor/Workforce Advisor Online Help
Deployment Guides
Helpful Links
Release Notes
Performance Management Advisors Release Notes 8.0.x
CD Readme
Performance Management Advisors CD ReadMes 8.0.x
Release Advisories
Current documentation set for Performance Management Advisors (PMA) 8.0
Administration User's Guide
CCAdv/WA Tools User's Guides
Helpful Links
Current documentation set for Performance Management Advisors (PMA) 3.3
Informiam User's Manuals
Administration User's Manual
Genesys User's Manuals
Frontline Advisor Web Service