When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Performance Management Advisors
What is Performance Management Advisors?
The Genesys Performance Management Advisors product family displays real-time metrics and Key Performance Indicators. Contact center business managers, operations managers, and key users can view information specific to their role using Contact Center Advisor (CCAdv), Workforce Advisor (WA), and Frontline Advisor (FA), enabling them to quickly identify developing service and performance issues and take corrective action before customers and revenues are affected. Agents use Agent Advisor (AA) to manage their personal performance in real time, correlate performance with supervisors, and receive the information they need.
Helpful Links
Release Notes
Performance Management Advisors Release Notes 8.1.x
CD Readme
Performance Management Advisors CD ReadMes 8.1.x
Release Advisories
Current documentation set for Performance Management Advisors (PMA) 8.1
Starting in Release 8.1.5, information about Advisors Administration module is available in Wiki documents.
Advisors Metrics Reference Guide Use the Advisors Metrics Reference Guide to find information about metrics used by Advisors, including formulas, associated Stat Server metrics, and data sources.
CCAdv/WA Administrator User’s Guides
FA Administration User’s Guide
CCAdv/WA Help For Release 8.1.5 and later.
Performance Management Advisors 8.1 Contact Center Advisor/Workforce Advisor Online Help
Deployment Guides
Helpful Links
Release Notes
Performance Management Advisors Release Notes 8.0.x
CD Readme
Performance Management Advisors CD ReadMes 8.0.x
Release Advisories
Current documentation set for Performance Management Advisors (PMA) 8.0
Administration User's Guide
CCAdv/WA Tools User's Guides
Helpful Links
Current documentation set for Performance Management Advisors (PMA) 3.3
Informiam User's Manuals
Administration User's Manual
Genesys User's Manuals
Frontline Advisor Web Service
Helpful Links
Release Notes
Performance Manager Advisors Release Notes 3.1.x
CD Readme
Performance Manager Advisors CD ReadMes 3.1.x
International Documentation
Current documentation set for Performance Management Advisors (PMA) 3.1
Informiam User's Manuals
Administration User's Manual
Genesys User's Manuals
Frontline Advisor Web Service
Helpful Links
Release Notes
Current documentation set for Performance Management Advisors (PMA) 3.0
Informiam Installation Guides
Informiam Product Guides
Informiam Administration User's Manual
Informiam Web Service
Helpful Links
Release Notes
Current documentation set for Performance Management Advisors (PMA) 2.9
Informiam Installation Guides
Informiam Product Guides
Informiam Administration User's Manuals
Informiam User's Manuals
Informiam Quick Reference Guides
Informiam Data Planner
Current documentation set for Performance Management Advisors (PMA) 2.8
Informiam Installation Guides
Informiam Product Guides
Informiam Administration User's Manual
Informiam User's Manuals