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Genesys Release Notes
How to Use These Pages
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Genesys Video Gateway/Collaboration
eServices
- Business Process for use with Facebook
- Business Process for use with RSS
- Business Process for use with Twitter
- Chat Server
- Classification Server
- E-mail Server
- eServices Manager Plug-in for Administrator
- Genesys Cloud API Driver for Facebook
- Genesys Cloud API Driver for Twitter
- Genesys Driver for Use with Facebook
- Genesys Driver for Use with RSS
- Genesys Driver for Use with Twitter
- Interaction Server
- Interaction Server Proxy
- Knowledge Manager
- Privacy Manager Plugin for Administrator
- SMS Server
- Social Media Plug-in for Workspace Desktop Edition
- Social Messaging Server
- Training Server
- Universal Contact Server
- Universal Contact Server Manager
- Universal Contact Server Proxy
- Web API Server
Genesys Administrator Extension
Genesys Co-browse
Genesys Info Mart
Genesys Interaction Recording
Genesys Interactive Insights
- Genesys Interactive Insights
- Reporting and Analytics Aggregates
- SAP BusinessObjects Business Intelligence Platform Client 4.1.x
- SAP BusinessObjects Business Intelligence Platform Client ServicePack 4.1.x
- SAP BusinessObjects Business Intelligence Platform Server 4.1.x
- SAP BusinessObjects Business Intelligence Platform Server ServicePack 4.1.x
Genesys Knowledge Center
Genesys Media Server
Genesys Mobile Services
Genesys Rules System
Genesys Skills Management"> Genesys Skills Management
Genesys Softphone
Genesys Voice Platform
Genesys Web Engagement
Genesys Web Real-Time Communications
Interactive Voice Response
intelligent Workload Distribution
License Reporting Manager
Management Framework
Multimedia Connector for Skype for Business
Performance Management Advisors
Platform SDK
Pulse
Stat Server
Reporting and Analytics Aggregates
SIP Endpoint SDK for .NET"> SIP Endpoint SDK for .NET
Speech and Text Analytics/SpeechMiner
Web Services and Applications"> Web Services and Applications
Workforce Management
Workspace Desktop Edition
Business Edition Premise
CCPulse+/CC Analyzer (Solution Reporting)
Composer"> Composer
Enterprise SDK for .NET"> Enterprise SDK for .NET
eServices
- Business Process for use with Facebook
- Business Process for use with RSS
- Business Process for use with Twitter
- Chat Server
- Classification Server
- E-mail Server
- Genesys Driver for Use with Facebook
- Genesys Driver for Use with RSS
- Genesys Driver for Use with Twitter
- Interaction Server
- Interaction Server Proxy
- Interaction Workflow Samples
- Interaction Workspace Plug-in for Facebook
- Interaction Workspace Plug-in for Twitter
- Interaction Workspace Plug-in for RSS
- Java Environment and Libraries for eServices and UCS
- Knowledge Manager
- SMS Server
- Social Messaging Plugin for Genesys Agent Desktop
- Social Messaging Server
- Training Server
- Universal Contact Server
- UCS Manager
- Universal Contact Server Proxy
- Web API Server
- .NET Web API Server and Samples
- Web API Server for WebLogic
- Web API Server for WebSphere
Genesys Administrator
Genesys Agent Scripting
Genesys Co-browse
Genesys Info Mart
Genesys Interactive Insights
- Genesys Interactive Insights
- Reporting and Analytics Aggregates
- SAP BusinessObjects Business Intelligence Platform Client ServicePack 4.1.x
- SAP BusinessObjects Business Intelligence Platform Client 4.1.x
- SAP BusinessObjects Business Intelligence Platform Server ServicePack 4.1.x
- SAP BusinessObjects Business Intelligence Platform Server 4.1.x
- SAP BusinessObjects Business Intelligence Platform Server Service Pack 3.1.x
- SAP BusinessObjects Business Intelligence Platform Server 3.1.x
- SAP BusinessObjects Business Intelligence Platform Client ServicePack 3.1.x
- SAP BusinessObjects Business Intelligence Platform Client 3.1.x
Genesys Media Server
Genesys Mobile Services"> Genesys Mobile Services
Genesys Quality Management
Genesys Rules
Genesys Skills Assessor"> Genesys Skills Assessor
Genesys Training Manager"> Genesys Training Manager
Genesys Voice Platform
Genesys Web Engagement/Proactive Engagement
Hosted Provider Edition
intelligent Workload Distribution
Interaction Concentrator"> Interaction Concentrator
Interaction Workspace
Interactive Voice Response
License Reporting Manager
Management Framework
Outbound Contact
Performance Management Advisors
- Cisco Adapter
- Genesys Adapter
- Contact Center Advisor - Mobile Edition
- Contact Center Advisor - Mobile Edition Android Client
- Contact Center Advisor - Mobile Edition Blackberry Client
- Contact Center Advisor - Mobile Edition iOS Client
- Contact Center Advisor & Workforce Advisor
- Frontline Advisor and Agent Advisor
- Platform
Pulse (formerly EZPulse)
Real-Time Metrics Engine
Reporting and Analytics Aggregates"> Reporting and Analytics Aggregates
SIP Endpoint
SIP Feature Server
SIP Server
SIP Voicemail
T-Servers/Network T-Servers
T-Servers
- Aastra MXONE CSTA I
- Alcatel A4400/OXE
- Aspect ACD
- Avaya Communication Manager
- Avaya TSAPI
- CSTA Connector
- CSTA Connector for BroadSoft BroadWorks
- EADS Intecom M6880
- Mitel MiTAI
- Mitel MiVoice
- NEC NEAX/APEX
- Nortel Communication Server 1000 with SCCS/MLS
- Nortel Communication Server 2000/2100
- Siemens HiPath 4000 CSTA III
- Spectrum
- T-Server Common Part
Network T-Servers
T-Server for Cisco Unified Communications Manager"> T-Server for Cisco Unified Communications Manager
T-Server-CUCM to Media Server Connector"> T-Server-CUCM to Media Server Connector
Universal Contact Server
Universal Routing
Workforce Management
CCPulse+/CC Analyzer (Solution Reporting)
Composer"> Composer
eServices
- Business Process for Use with Facebook
- Business Process for Use with Twitter
- Chat Server
- Classification Server
- Co-Browsing Server
- E-mail Server
- Genesys Driver for use with Facebook
- Genesys Driver for Use with Twitter
- Interaction Server
- Interaction Server Proxy
- Interaction Workflow Samples
- Java Environment and Libraries for eServices and UCS (Multimedia Third Party Components)
- Knowledge Manager
- Social Messaging Plugin for Genesys Agent Desktop
- Social Messaging Server
- SMS Server
- Training Server
- Universal Contact Server
- UCS Manager
- Universal Contact Server Proxy
- Universal Contact Server Transition Tool
- Web API Server
- .NET Web API Server and Samples
- Web API Server for WebLogic
- Web API Server for WebSphere
- Web Callback Application
Enterprise SDK for .NET"> Enterprise SDK for .NET
Genesys Administrator"> Genesys Administrator
Genesys Express Solution Creation"> Genesys Express Solution Creation
Genesys Info Mart
Genesys Interactive Insights
Genesys Quality Management"> Genesys Quality Management
Genesys Skills Assessor"> Genesys Skills Assessor
Genesys Training Manager"> Genesys Training Manager
Genesys Voice Platform
Gplus Adapter for Microsoft Dynamics CRM
Gplus Adapter for SAP
Gplus Adapter for Siebel CRM
Interaction Concentrator"> Interaction Concentrator
Interactive Voice Response
intelligent Workload Distribution
Interaction Workspace
LivePerson Adapter"> LivePerson Adapter
Management Framework
Outbound Contact
Performance Management Advisors
Platform SDK
Subcomponents
- Configuration Object Model Application Block for Java
- Configuration Object Model Application Block for .NET
- Configuration Platform SDK for Java
- Configuration Platform SDK for .NET
- Contacts Platform SDK for Java
- Contacts Platform SDK for .NET
- Management Platform SDK for Java
- Management Platform SDK for .NET
- Message Broker Application Block for Java
- Message Broker Application Block for .NET
- Open Media Platform SDK for Java
- Open Media Platform SDK for .NET
- Outbound Contact Platform SDK for Java
- Outbound Contact Platform SDK for .NET
- Packaged Statistics Platform SDK for Java
- Packaged Statistics Platform SDK for .NET
- Platform SDK Log Library for Java
- Platform SDK Log Library for .NET
- Protocol Manager Application Block for Java
- Protocol Manager Application Block for .NET
- Routing Platform SDK for Java
- Routing Platform SDK for .NET
- Platform SDK Switch Policy Library for Java
- Platform SDK Switch Policy Library for .NET
- Statistics Platform SDK for Java
- Statistics Platform SDK for .NET
- Voice Platform SDK for Java
- Voice Platform SDK for .NET
- Warm Standby Application Block for Java
- Warm Standby Application Block for .NET
- Web Media Platform SDK for Java
- Web Media Platform SDK for .NET
Real-Time Metrics Engine
Reporting and Analytics Aggregates"> Reporting and Analytics Aggregates
Reporting Templates
Simulator Test Toolkit
SIP Endpoint SDK"> SIP Endpoint SDK
SIP Server"> SIP Server
T-Servers/Network T-Servers
T-Servers
- Alcatel A4400/OXE
- Aspect ACD
- Avaya Communication Manager
- Avaya INDeX
- Avaya TSAPI
- Cisco UCCE
- CSTA Connector
- CSTA Connector for BroadSoft BroadWorks
- EADS Intecom M6880
- Ericsson MD110
- Mitel MiTAI
- NEC NEAX/APEX
- Nortel Communication Server 1000 with SCCS/MLS
- Nortel Communication Server 2000/2100
- Rockwell Spectrum
- Siemens HiPath 4000 CSTA III
- Siemens HiPath DX
- Tadiran Coral
- T-Server Common Part
Network T-Server
T-Server for Cisco Unified Communications Manager"> T-Server for Cisco Unified Communications Manager
Universal Contact Server
Universal Routing
Workforce Management
CCPulse+/CC Analyzer (Solution Reporting)
CTI-Less T-Server (Expert Contact)"> CTI-Less T-Server (Expert Contact)
eServices
- Chat Server
- Classification Server
- Co-Browsing Server
- E-mail Server Java
- Interaction Server
- Interaction Server Proxy
- Interaction Workflow Samples
- Knowledge Manager
- Multi-Channel Routing Extensions
- Multimedia Third Party Components
- Multimedia Web Compound Samples
- Training Server
- Universal Contact Server
- UCS Manager
- Universal Contact Server Proxy
- Universal Contact Server Transition Tool
- Web API Server
- .NET Web API Server and Samples
- Web API Server for WebLogic
- Web API Server for WebSphere
Gplus Adapters for Microsoft Dynamics CRM
Genesys Customer Interaction Portal"> Genesys Customer Interaction Portal
Genesys Desktop
Genesys Enterprise Telephony Software
Genesys Info Mart
Genesys Interactive Insights
Genesys Training Manager"> Genesys Training Manager
Genesys Studio
Genesys Voice Platform
- ASR Log Agent
- ASR Log Manager
- ASR Log Server
- Bandwidth Manager
- Bulk Provisioning Tool
- Call Status Monitor
- Cisco Queue Adapter
- Common
- Common for UltraSparc T1
- Developer's Edition CTI Simulator
- Developer's Edition IP Communication Server
- Dialogic Installer
- Dispenser
- Element Management Provisioning System
- EventC
- H.323 Session Manager
- IP Communication Server
- IP Communication Server for UltraSparc T1
- IVR Server Client
- Launcher
- Login Server
- Management Information Base
- Network Monitor
- OBN Manager
- Policy Manager
- Portal
- Reporter
- Resource Manager
- SIP Session Manager
- Text-to-Speech
- Third-Party Apache Solaris
- Voice Communication Server
intelligent Workload Distribution
Interaction Concentrator"> Interaction Concentrator
Interaction SDK
Management Framework
Platform SDK
Subcomponents
- Configuration Context Application Block for Java
- Configuration Context Application Block for .NET
- Configuration Object Model Application Block for Java
- Configuration Object Model Application Block for .NET
- Configuration Platform SDK for Java
- Configuration Platform SDK for .NET
- Contacts Platform SDK for Java
- Contacts Platform SDK for .NET
- Management Platform SDK for Java
- Management Platform SDK for .NET
- Message Broker Application Block for Java
- Message Broker Application Block for .NET
- Multi-Channel Communication Model Application Block for .NET
- Open Media Platform SDK for Java
- Open Media Platform SDK for .NET
- Outbound Contact Platform SDK for Java
- Outbound Contact Platform SDK for .NET
- Protocol Manager Application Block for Java
- Protocol Manager Application Block for .NET
- Statistics Platform SDK for Java
- Statistics Platform SDK for .NET
- SIP Endpoint Application Block for .NET
- Voice Platform SDK for Java
- Voice Platform SDK for .NET
- Warm Standby Application Block for Java
- Warm Standby Application Block for .NET
- Web Media Platform SDK for Java
- Web Media Platform SDK for .NET
Real-Time Metrics Engine
Reporting Templates-CC Analyzer
SIP Server"> SIP Server
Stream Manager"> Stream Manager
Stream Manager for Test Toolkit"> Stream Manager for Test Toolkit
T-Servers/Network T-Servers
T-Servers
- Alcatel A4200/OXO
- Alcatel A4400/OXE
- Aspect ACD
- Avaya Communication Manager
- Avaya INDeX
- Avaya TSAPI
- DMX
- EADS Intecom M6880
- Ericsson MD110
- Huawei NGN
- NEC NEAX/APEX
- Nortel Communication Server 1000 with SCCS/MLS
- Nortel Communication Server 2000/2100
- Siemens Hicom 300/HiPath 4000 CSTA I
- Siemens HiPath 4000 CSTA III
- Rockwell Spectrum 7.6.x
- T-Server Common Part
Network T-Servers
T-Server for Cisco CallManager"> T-Server for Cisco CallManager
Universal Contact Server
Universal Routing
Virtual Hold"> Virtual Hold
Workforce Management
All other 7.5 products with release notes have reached end of support.
CCPulse+"> CCPulse+
Gplus Adapter for SAP
Gplus Adapter for Siebel CRM
Interactive Voice Response
LCS Adapter (GETS)"> LCS Adapter (GETS)
Network SIP Server"> Network SIP Server
All other 7.2 products with release notes have reached end of support.
Genesys Agent Scripting"> Genesys Agent Scripting
Gplus Adapter for Siebel CRM
LCS Adapter (GETS)"> LCS Adapter (GETS)
Load Distribution Server"> Load Distribution Server
Reporting Templates
- CC Analyzer Report Templates for Enterprise Routing
- CC Analyzer Report Templates for Outbound Contact
- E-mail Reporting Templates
- Enterprise Routing
- GIM Inbound Voice Reporting Templates
- Open Media Sample Templates
- Outbound Contact Solution
- Voice Callback
- Voice Reporting Templates
- Web Media Reporting Templates
VoiceGenie
Other Resources
- Release Advisories
- Wizard Advisories
- There are no wizard advisories for this product.
- Deployment Procedures
- There are no deployment procedures for this product.
- International Release Notes
- There are no international release notes for this product.
Note: All other Genesys 6.x releases have reached End of Support. If you're looking for release notes for those versions, contact your Genesys Representative.
Other Resources
- Release Advisories
- Wizard Advisories
- There are no wizard advisories for this product.
- Deployment Procedures
- There are no deployment procedures for this product.
- International Release Notes
- There are no international release notes for this product.
Note: All other Genesys 5.x releases have reached End of Support. If you're looking for release notes for those versions, contact your Genesys Representative.
Gplus Adapter 7.1 for SAP Data Access Component CRM"> Gplus Adapter 7.1 for SAP Data Access Component CRM
Informiam 3.3
SpeechStorm 3.3.0"> SpeechStorm 3.3.0
VoiceGenie
Other Resources
- Release Advisories
- Wizard Advisories
- There are no wizard advisories for products listed on this page.
- Deployment Procedures
- There are no deployment procedures for products listed on this page.
- International Release Notes
- There are no international release notes for products listed on this page.
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