Genesys SR Service 8.5.x Release Note

This Release Note applies to all 8.5.x releases of Genesys SR Service. Links in the Available Releases section enable you to access information regarding a specific release.

Available Releases

[+] Note about release order

Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.

Release 8.5.5:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows	OS-Indep
8.5.500.20	09/16/24	General						X
8.5.500.19	06/27/24	General						X

Release 8.5.3:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
8.5.371.30	01/05/24	Hot Fix					X
8.5.371.21	10/19/23	Hot Fix					X
8.5.371.19	09/27/23	Hot Fix					X
8.5.371.15	04/13/23	Hot Fix					X
8.5.371.13	05/07/22	General					X
8.5.371.10	03/31/22	Hot Fix	Unavailable				X
8.5.370.99	11/16/21	General					X
8.5.370.95	06/10/21	General					X
8.5.370.93	03/30/21	Hot Fix					X
8.5.370.85	12/07/20	Hot Fix					X
8.5.370.82	10/19/20	General	Under Shipping Control				X
8.5.370.78	04/24/20	General	Under Shipping Control				X
8.5.370.68	12/20/19	Hot Fix					X
8.5.370.63	09/03/19	General	Under Shipping Control				X
8.5.366.12	05/08/19	Hot Fix					X
8.5.366.05	03/27/19	Hot Fix					X
8.5.366.04	02/20/19	Hot Fix					X
8.5.365.01	01/04/19	General	Under Shipping Control				X
8.5.360.03	05/17/18	General	Under Shipping Control				X
8.5.355.61	03/09/18	General	Under Shipping Control				X
8.5.350.65	12/15/17	General	Under Shipping Control				X
8.5.345.24	09/27/17	General	Under Shipping Control				X
8.5.341.40	08/10/17	Hot Fix					X
8.5.341.11	07/14/17	General	Under Shipping Control				X
8.5.340.81	06/28/17	General	Under Shipping Control				X
8.5.335.73	03/29/17	General	Under Shipping Control				X
8.5.330.64	12/20/16	General	Under Shipping Control				X
8.5.320.64	09/27/16	General	Under Shipping Control				X
8.5.311.13	07/11/16	General	Under Shipping Control				X
8.5.302.14	06/03/16	Hot Fix					X
8.5.302.10	04/01/16	General	Under Shipping Control				X

Release 8.5.2:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
8.5.230.23	02/01/16	General	Under Shipping Control				X
8.5.220.72	10/02/15	General	Under Shipping Control				X
8.5.205.10	08/21/15	Hot Fix					X
8.5.205.00	04/15/15	General	Under Shipping Control				X
8.5.204.04	01/16/15	General	Under Shipping Control				X
8.5.203.02	11/21/14	Hot Fix					X
8.5.203.01	11/03/14	General	Under Shipping Control				X
8.5.200.04	09/18/14	General	Under Shipping Control				X

This Release Note lists the supported operating systems for each release at a high level. For more detailed information about the supported versions for each operating system, see the Genesys Interaction Recording page in the Genesys Supported Operating Environment Reference.

Discontinued Support

[+] Note about discontinued items

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see the Discontinued Support page in the Genesys Supported Operating Environment Reference.

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There are no discontinued items for this product.

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Known Issues

You can find information about Known Issues and Recommendations for all 8.5.x releases of the Genesys SR Service product, including the issues that are specific to Localized (International) releases, at the following links:

• Known Issues and Recommendations
• Internationalization Issues

Related Resources

For additional information about the Genesys SR Service, see the following documentation:

• The documentation related to this software is available from the Genesys Interaction Recording page.
• The Genesys Interaction Recording 8.5 Solution Guide provides details about Genesys Interaction Recording solution.
• The Genesys Interaction Recording page in the Genesys Supported Operating Environment Reference provides detailed information about product support for operating systems.

Release Notes for other Genesys components are available here.