Genesys PureEngage Release Notes

How to Use These Pages

Tip: Use Ctrl+F to find a specific release note.

eServices (PureEngage Digital)

• Digital Messaging Server
• Genesys Driver for use Apple Business Chat via Hub
• Genesys Driver for use with Genesys Hub
• Genesys Hub Plug-in for Workspace Desktop Edition

Universal Contact Server

• Universal Contact Server

Billing Data Server

CX Contact

eServices (PureEngage Digital)

• Apple Business Chat Plug-in for Workspace Desktop Edition
• Bot Gateway Server
• Business Process for use with Facebook
• Business Process for use with Twitter
• Classification Server
• Digital Messaging Server
• eServices Manager Plug-in for GAX
• Genesys Cloud API Driver for Facebook
• Genesys Cloud API Driver for Twitter
• Genesys Driver for SMS and MMS
• Genesys Driver for use with Apple Business Chat
• Social Media Plug-in for Workspace Desktop Edition

Genesys Administrator Extension

Genesys Co-browse

• Genesys Co-browse Plug-in for Workspace Desktop Edition
• Genesys Co-browse Sample Reporting Template
• Genesys Co-browse Server

Genesys Customer Experience Insights

Genesys Data Processing Server

Genesys Decisions

Genesys Intelligent Automation

Genesys intelligent Workload Distribution

• iWD GAX Plug-In
• iWD History Node
• iWD Manager
• iWD Runtime Node
• iWD Stat Server Extensions
• iWD Web

Genesys Knowledge Center

• Genesys Knowledge Center Server
• Genesys Knowledge Center CMS
• Genesys Knowledge Center Plugin for Workspace Desktop Edition

Genesys Media Server

• T-Server-CUCM to Media Server Connector
• VP Media Control Platform
• VP Reporting Server
• VP Reporting Plugin for GAX
• VP Resource Manager

Genesys Predictive Routing

• AI Core Services
• Predictive Routing - Agent State Connector
• Predictive Routing - URS Strategy Subroutines
• Predictive Routing - Composer Strategy Subroutines

Genesys Pulse

• Genesys Pulse
• Genesys Pulse Collector

Genesys Rules System

• Authoring Tool
• Engine

Genesys Skills Management Suite

Genesys Softphone

• Genesys Softphone
• Genesys Softphone VDI Adapter

Genesys Video Gateway/Collaboration

• Collaboration Application Server
• Collaboration Common
• Collaboration MCU
• Collaboration Notification Server
• Collaboration TURN Server

Genesys Voice Platform

• Call Control Platform
• CTI Connector
• Media Control Platform
• MRCP Proxy
• Reporting Plugin for GAX
• Reporting Server
• Resource Manager
• Supplementary Services Gateway

Genesys Widgets

Management Framework

• Configuration Database Maintenance Scripts
• Configuration Server
• Local Control Agent
• Message Server
• Solution Control Server
• Genesys Security Pack on UNIX

Multimedia Connector for Skype for Business

• Genesys T-Server and UCMA Connector for Skype for Business
• Workspace Plugin for Skype for Business

Platform SDK

• Platform SDK for Java
• Platform SDK for .NET

Pulse Advisors

• Advisors Platform
• Advisors Genesys Adapter
• Contact Center Advisor and Workforce Advisor
• Frontline Advisor

SIP Endpoint SDK

• SIP Endpoint SDK for .NET
• SIP Endpoint SDK for OSX

Voice Processor

Other Resources

• International Release Notes

eServices

• Business Process for use with Facebook
• Business Process for use with RSS
• Business Process for use with Twitter
• Chat Server
• Classification Server
• Content Analyzer Plug-in for GAX
• E-mail Server
• eServices Manager Plug-in for GAX
• Genesys Cloud API Driver for Facebook
• Genesys Cloud API Driver for Twitter
• Genesys Driver for Use with Facebook
• Genesys Driver for Use with RSS
• Genesys Driver for Use with Twitter
• Interaction Server
• Interaction Server Cluster Plug-in for GAX
• Interaction Server Proxy
• Knowledge Manager
• Privacy Manager Plugin for GAX
• SMS Server
• Social Media Plug-in for Workspace Desktop Edition
• Social Messaging Server
• Training Server
• Universal Contact Server
• Universal Contact Server Manager
• Universal Contact Server Proxy
• Web API Server

Genesys Administrator Extension

Genesys Care Tools

• Log File Management Tool Client
• Log File Management Tool Collector
• Log File Management Tool Indexer
• Genesys Care Workbench Agent
• Genesys Care Workbench Log Extractor
• Genesys Care Workbench Server

Genesys Co-browse

• Genesys Co-browse Server
• Plugin for Workspace Desktop Edition
• Sample Reporting Templates

Genesys Decisions

Genesys Info Mart

• Genesys Info Mart
• Genesys Info Mart Manager

Genesys Interaction Analytics

• SpeechMiner

Genesys Interaction Recording

• Genesys SR Service
• Interaction Recording LVR Recovery Script
• Interaction Recording Web Services
• Recording Cloud Backup Service
• Recording Crypto Server
• Recording Plug-in for Genesys Administrator Extension
• Recording Muxer Script
• Recording Processor Script
• Voice Processor 9.0

Genesys Interactive Insights

• Genesys Interactive Insights
• Reporting and Analytics Aggregates
• SAP BusinessObjects Business Intelligence Platform Client 4.2.x
• SAP BusinessObjects Business Intelligence Platform Server ServicePack 4.2.x
• SAP BusinessObjects Business Intelligence Platform Server 4.2.x
• SAP BusinessObjects Business Intelligence Platform Server ServicePack 4.2.x
• SAP BusinessObjects Business Intelligence Platform Client 4.1.x
• SAP BusinessObjects Business Intelligence Platform Client ServicePack 4.1.x
• SAP BusinessObjects Business Intelligence Platform Server 4.1.x
• SAP BusinessObjects Business Intelligence Platform Server ServicePack 4.1.x

Genesys Knowledge Center

• CMS
• Plugin for Administrator
• Plugin for Workspace Desktop Edition
• Server

Genesys Media Server

• Media Control Platform
• MIB
• Reporting Server
• Resource Manager
• VP Reporting Plugin for GAX
• T-Server-CUCM to Media Server Connector

Genesys Mobile Services

Genesys Pulse

• Genesys Pulse
• Genesys Pulse Collector

Genesys Rules System

• Authoring Tool
• Engine

Genesys Skills Management"> Genesys Skills Management

Genesys Softphone

Genesys Voice Platform

• Call Control Platform
• CTI Connector
• MRCP Proxy
• Policy Server
• Supplementary Services Gateway
• Third-Party Squid

Genesys Web Engagement

• Genesys Data Processing Server
• Plugin for Genesys Administrator Extension
• Plugin for Workspace Desktop Edition
• Reporting Dashboard Proxy for Genesys Administrator Extension
• Reporting Server
• Sample Reporting Templates
• Server

Genesys Web Real-Time Communications

• Genesys WebRTC Gateway
• Genesys WebRTC JavaScript API

Interactive Voice Response

• IVR Driver for MPS
• IVR Driver for WVR for AIX
• IVR Library
• IVR SDK
• IVR Server

intelligent Workload Distribution

• iWD GAX Plug-In
• iWD Manager
• iWD Runtime Node
• iWD Stat Server Extensions
• iWD Web

License Reporting Manager

• License Reporting Manager
• Plug-in for GAX

Management Framework

• Configuration Database Maintenance Scripts
• Configuration Server
• DB Server
• Local Control Agent
• Message Server
• Security Pack on UNIX
• SNMP Master Agent
• Solution Control Server

Multimedia Connector for Skype for Business

• Genesys T-Server and UCMA Connector for Skype for Business
• Workspace Plugin for Skype for Business

Performance Management Advisors

• Cisco Adapter
• Contact Center Advisor - Mobile Edition Android Client
• Contact Center Advisor - Mobile Edition iOS Client
• Contact Center Advisor & Workforce Advisor
• Frontline Advisor and Agent Advisor
• Genesys Adapter
• Platform

Platform SDK

• Platform SDK for Java
• Platform SDK for .NET

Stat Server

Reporting and Analytics Aggregates

SIP Endpoint SDK

• SIP Endpoint SDK for .NET
• SIP Endpoint SDK for OSX

Universal Contact Server

• Universal Contact Server
• Universal Contact Server Manager
• Universal Contact Server Proxy

Web Services and Applications

Web Services and Applications (2015 and earlier)"> Web Services and Applications (2015 and earlier)

Widgets

Workforce Management

• API
• Builder
• Configuration Utility
• Daemon
• Data Aggregator
• Database Utility
• Server
• Web

Workspace Desktop Edition

• Workspace Desktop Edition
• Workspace SIP Endpoint

Other Resources

• Release Advisories/Product Alerts
• Wizard Advisories
  • Workforce Management Configuration
• Deployment Procedures
  • Genesys Info Mart
  • Genesys Interactive Insights
  • License Reporting Manager
  • Genesys Pulse
  • Reporting and Analytics Aggregates
• International Release Notes

Business Edition Premise

• BEP Release Information
• 420HD IP Phone Version 2.2.2

CCPulse+/CC Analyzer (Solution Reporting)

• CCPulse+
• Data Mart
• Data Modeling Assistant
• Data Sourcer

Composer"> Composer

Enterprise SDK for .NET"> Enterprise SDK for .NET

eServices

• Business Process for use with Facebook
• Business Process for use with RSS
• Business Process for use with Twitter
• Chat Server
• Classification Server
• E-mail Server
• Genesys Driver for Use with Facebook
• Genesys Driver for Use with RSS
• Genesys Driver for Use with Twitter
• Interaction Server
• Interaction Server Proxy
• Interaction Workflow Samples
• Interaction Workspace Plug-in for Facebook
• Interaction Workspace Plug-in for Twitter
• Interaction Workspace Plug-in for RSS
• Java Environment and Libraries for eServices and UCS
• Knowledge Manager
• SMS Server
• Social Messaging Plugin for Genesys Agent Desktop
• Social Messaging Server
• Training Server
• Universal Contact Server
• UCS Manager
• Universal Contact Server Proxy
• Web API Server
• .NET Web API Server and Samples
• Web API Server for WebLogic
• Web API Server for WebSphere

Genesys Administrator

• Genesys Administrator
• Genesys Administrator Extension
• Genesys Administrator Extension HPE SPD

Genesys Agent Scripting

• Genesys Agent Scripting
• Interaction Workspace Plug-in for Genesys Agent Scripting

Genesys Care Tools

• Log File Management Tool Client
• Log File Management Tool Server

Genesys Co-browse

• Genesys Co-browse Server
• Plug-in for Interaction Workspace
• Sample Reporting Templates
• Plug-in for Workspace Desktop Edition

Genesys Info Mart

• Genesys Info Mart
• Manager
• Administration Console

Genesys Interactive Insights

• Genesys Interactive Insights
• Genesys Interactive Insights for iWD

Genesys Media Server

• Voice Platform Media Control Platform
• MIB
• Reporting Plug-in for GAX
• Reporting Server
• Resource Manager
• T-Server-CUCM to Media Server Connector

Genesys Mobile Services"> Genesys Mobile Services

Genesys One

• Genesys Routing Apps - Inbound Voice (formerly Genesys One Base Pack)
• Genesys One HA Pack
• Genesys Routing Apps - Email (formerly Genesys One Email Pack)

Genesys Pulse (formerly EZPulse)

• Genesys Pulse
• Genesys Pulse Collector

Genesys Quality Management

• Genesys Quality Management
• 8.1.656.00 Hot Fix

Genesys Rules

• Authoring Tool
• Engine
• Development Tool

Genesys Skills Assessor"> Genesys Skills Assessor

Genesys Training Manager"> Genesys Training Manager

Genesys Voice Platform

• Call Control Platform
• CTI Connector
• Fetching Module
• Voice Platform Media Control Platform
• MIB
• MRCP Proxy
• Policy Server
• PSTN Connector
• Reporting Server
• Resource Manager
• Supplementary Services Gateway
• Third-Party Squid

Genesys Web Engagement/Proactive Engagement

• Backend
• Frontend
• Plug-in for Genesys Administrator Extension
• Plug-in for Interaction Workspace
• Plug-in for Workspace Desktop Edition
• Sample Reporting Templates

Hosted Provider Edition

• Hosted Provider Edition
• Hosted Provider Edition Agent Desktop Proxy

intelligent Workload Distribution

• iWD Data Mart
• iWD Manager
• iWD Runtime Node
• iWD Setup Utility

Interaction Concentrator"> Interaction Concentrator

Interaction Workspace

• Interaction Workspace
• Plug-in For Genesys Agent Scripting

Interactive Voice Response

• IVR Driver for MPS
• IVR Driver for WVR for AIX
• IVR Library
• IVR SDK
• IVR Server

License Reporting Manager

• License Reporting Manager
• Plug-in for GAX

Load Distribution Server"> Load Distribution Server

Management Framework

• Configuration Manager
• Configuration Server
• DB Server
• Local Control Agent
• Message Server
• Security Pack on UNIX
• SNMP Master Agent
• Solution Control Server

Outbound Contact

• Call Progress Detection Server
• Outbound Contact Server

Performance Management Advisors

• Cisco Adapter
• Genesys Adapter
• Contact Center Advisor - Mobile Edition
• Contact Center Advisor - Mobile Edition Android Client
• Contact Center Advisor - Mobile Edition Blackberry Client
• Contact Center Advisor - Mobile Edition iOS Client
• Contact Center Advisor & Workforce Advisor
• Frontline Advisor and Agent Advisor
• Platform

Platform SDK

• Platform SDK & Application Blocks for Java
• Platform SDK & Application Blocks for .NET

Real-Time Metrics Engine

• Outbound Contact Center Extensions
• Multi-Channel Routing Extensions
• Orchestration Server Extension
• Stat Server

Reporting and Analytics Aggregates"> Reporting and Analytics Aggregates

SIP Endpoint

• SIP Endpoint SDK for Apple OS
• SIP Endpoint SDK for .NET

SIP Feature Server

• Genesys SIP Feature Server
• Genesys SIP Feature Server Device Management GAX Plugin
• Plug-in for Genesys Administrator Extension

SIP Server

• SIP Proxy
• SIP Server
• sipspan2

SIP Voicemail

• Genesys SIP Voicemail
• Genesys SIP Voicemail Complete Install

T-Servers/Network T-Servers

T-Servers

• T-Server for Aastra MXONE CSTA I 8.1.x
• T-Server for Alcatel A4400/OXE
• Aspect ACD
• Avaya Communication Manager
• Avaya TSAPI
• CSTA Connector
• CSTA Connector for BroadSoft BroadWorks
• EADS Intecom M6880
• T-Server for Mitel MiTAI
• Mitel MiVoice
• NEC NEAX/APEX
• Nortel Communication Server 1000 with SCCS/MLS
• Nortel Communication Server 2000/2100
• Siemens HiPath 4000 CSTA III
• Spectrum
• T-Server Common Part

Network T-Servers

• AT&T
• GenSpec
• ISCP
• MCI
• NGSN
• Programmable Gateway Framework
• Sprint

T-Server for Cisco Unified Communications Manager"> T-Server for Cisco Unified Communications Manager

T-Server-CUCM to Media Server Connector"> T-Server-CUCM to Media Server Connector

Universal Contact Server

• Universal Contact Server
• UCS Manager
• Universal Contact Server Proxy

Universal Routing

• Custom Server
• Interaction Routing Designer
• Orchestration Server
• Universal Routing Server

Workforce Management

• API
• Builder
• Configuration Utility
• Daemon
• Data Aggregator
• Database Utility
• Server
• Web

Other Resources

• Release Advisories
• Wizard Advisories
  • eServices
  • Framework
  • Workforce Management
• Deployment Procedures
  • Interaction Concentrator
  • Genesys Info Mart
  • Genesys Interactive Insights
  • Reporting and Analytics Aggregates
• International Release Notes

CCPulse+/CC Analyzer (Solution Reporting)

• CCPulse+
• Data Mart
• Data Sourcer

Composer"> Composer

eServices

• Business Process for Use with Facebook
• Business Process for Use with Twitter
• Chat Server
• Classification Server
• Co-Browsing Server
• E-mail Server
• Genesys Driver for use with Facebook
• Genesys Driver for Use with Twitter
• Interaction Server
• Interaction Server Proxy
• Interaction Workflow Samples
• Java Environment and Libraries for eServices and UCS (Multimedia Third Party Components)
• Knowledge Manager
• Social Messaging Plugin for Genesys Agent Desktop
• Social Messaging Server
• SMS Server
• Training Server
• Universal Contact Server
• UCS Manager
• Universal Contact Server Proxy
• Universal Contact Server Transition Tool
• Web API Server
• .NET Web API Server and Samples
• Web API Server for WebLogic
• Web API Server for WebSphere
• Web Callback Application

Enterprise SDK for .NET"> Enterprise SDK for .NET

Genesys Administrator"> Genesys Administrator

Genesys Express Solution Creation"> Genesys Express Solution Creation

Genesys Info Mart

• Administration Console
• Genesys Info Mart

Genesys Quality Management"> Genesys Quality Management

Genesys Skills Assessor"> Genesys Skills Assessor

Genesys Training Manager"> Genesys Training Manager

Genesys Voice Platform

• Call Control Platform
• Fetching Module
• Media Control Platform
• MIB
• Reporting Server
• Resource Manager
• Voice Platform Third-Party Squid

Gplus Adapter for SAP

• Analytics
• Media Routing for SAP
• SAP ICI Multi-Channel
• SAP ICI Proxy

Gplus Adapter for Siebel CRM

• Campaign Synchronization Component
• Communication Server
• Configuration Synchronization Component
• iWD Routing
• Media Routing Component
• Multimedia Component
• UCS Gateway Server
• Voice Component

Interaction Concentrator"> Interaction Concentrator

Interactive Voice Response

• IVR Driver for CONVERSANT
• IVR Driver for MPS
• IVR Library
• IVR SDK
• IVR Server
• IVR Driver for WVR for AIX

intelligent Workload Distribution

• iWD Capture
• iWD Data Mart
• iWD Manager
• iWD Rules
• iWD Runtime
• iWD Setup Utility
• iWD Stat Extensions
• iWD WebSphere MQ Capture Adapter

Interaction Workspace

• Interaction Workspace
• Interaction Workspace SIP Endpoint

LivePerson Adapter"> LivePerson Adapter

Management Framework

• Configuration Manager
• Configuration Server
• DB Server
• Local Control Agent
• Message Server
• Security Pack on UNIX
• SNMP Master Agent
• Solution Control Interface
• Solution Control Server

Outbound Contact

• Outbound Contact Server
• Call Progress Detection Server

Performance Management Advisors

• Cisco Adapter
• Contact Center Advisor & Workforce Advisor
• Frontline Advisor and Agent Advisor
• Genesys Adapter
• Platform

Platform SDK

• Platform SDK & Application Blocks for Java
• Platform SDK & Application Blocks for .NET

Subcomponents

• Configuration Object Model Application Block for Java
• Configuration Object Model Application Block for .NET
• Configuration Platform SDK for Java
• Configuration Platform SDK for .NET
• Contacts Platform SDK for Java
• Contacts Platform SDK for .NET
• Management Platform SDK for Java
• Management Platform SDK for .NET
• Message Broker Application Block for Java
• Message Broker Application Block for .NET
• Open Media Platform SDK for Java
• Open Media Platform SDK for .NET
• Outbound Contact Platform SDK for Java
• Outbound Contact Platform SDK for .NET
• Packaged Statistics Platform SDK for Java
• Packaged Statistics Platform SDK for .NET
• Platform SDK Log Library for Java
• Platform SDK Log Library for .NET
• Protocol Manager Application Block for Java
• Protocol Manager Application Block for .NET
• Routing Platform SDK for Java
• Routing Platform SDK for .NET
• Platform SDK Switch Policy Library for Java
• Platform SDK Switch Policy Library for .NET
• Statistics Platform SDK for Java
• Statistics Platform SDK for .NET
• Voice Platform SDK for Java
• Voice Platform SDK for .NET
• Warm Standby Application Block for Java
• Warm Standby Application Block for .NET
• Web Media Platform SDK for Java
• Web Media Platform SDK for .NET

Real-Time Metrics Engine

• Multi-Channel Routing Extensions
• Outbound Contact Center Extension
• Stat Server

Reporting and Analytics Aggregates"> Reporting and Analytics Aggregates

Reporting Templates

• E-mail
• Enterprise Routing
• Open Media Sample
• Outbound Contact
• Voice
• Web Media

Simulator Test Toolkit

• Contact Center Activity Simulator
• Generic T-Server
• Test Simulator Interface
• Test Simulator Server

SIP Endpoint SDK"> SIP Endpoint SDK

SIP Server"> SIP Server

T-Servers/Network T-Servers

T-Servers

• Alcatel A4400/OXE
• Aspect ACD
• Avaya Communication Manager
• Avaya TSAPI
• Cisco UCCE
• CSTA Connector
• CSTA Connector for BroadSoft BroadWorks
• EADS Intecom M6880
• Ericsson MD110
• Mitel MiTAI
• NEC NEAX/APEX
• Nortel Communication Server 1000 with SCCS/MLS
• Nortel Communication Server 2000/2100
• Rockwell Spectrum
• Siemens HiPath 4000 CSTA III
• Siemens HiPath DX
• Tadiran Coral
• T-Server Common Part

Network T-Server

• AT&T
• GenSpec
• ISCP
• MCI
• NGSN
• Programmable Gateway Framework
• Sprint

T-Server for Cisco Unified Communications Manager"> T-Server for Cisco Unified Communications Manager

UC Connect

• Genesys Lync Agent
• Interaction Workspace Plug-in for Lync
• UC Connector

Universal Contact Server

• Universal Contact Server
• UCS Manager
• Universal Contact Server Proxy
• Universal Contact Server Transition Tool

Universal Routing

• Custom Server
• Interaction Routing Designer
• Orchestration Server
• Universal Routing Server

Workforce Management

• API
• Builder
• Configuration Utility
• Daemon
• Database Utility
• Data Aggregator
• Server
• Web

Other Resources

• Release Advisories
• Wizard Advisories
• Deployment Procedures
• International Release Notes

CCPulse+/CC Analyzer (Solution Reporting)

• Data Mart
• Data Modeling Assistant
• Data Sourcer
• Report Generation Assistant

eServices

• Chat Server
• Classification Server
• Co-Browsing Server
• E-mail Server Java
• Interaction Server
• Interaction Server Proxy
• Interaction Workflow Samples
• Knowledge Manager
• Multi-Channel Routing Extensions
• Multimedia Third Party Components
• Multimedia Web Compound Samples
• Training Server
• Universal Contact Server
• UCS Manager
• Universal Contact Server Proxy
• Universal Contact Server Transition Tool
• Web API Server
• .NET Web API Server and Samples
• Web API Server for WebLogic
• Web API Server for WebSphere

Genesys Desktop

• Genesys Desktop
• Genesys Supervisor Desktop Service
• .NET Application Blocks
• .NET Toolkit
• SIP Endpoint
• SMS Plugin

Genesys Info Mart

• Genesys Info Mart
• Administration Console

Genesys Training Manager"> Genesys Training Manager

Genesys Studio

• Genesys Studio
• Voice Application Reporter
• Voice Application Reporter COM Client
• Voice Application Reporter Java Client
• Voice Application Reporter Java SDK

Genesys Voice Platform

• ASR Log Agent
• ASR Log Manager
• ASR Log Server
• Bandwidth Manager
• Bulk Provisioning Tool
• Call Status Monitor
• Cisco Queue Adapter
• Common
• Common for UltraSparc T1
• Developer's Edition CTI Simulator
• Developer's Edition IP Communication Server
• Dialogic Installer
• Dispenser
• Element Management Provisioning System
• EventC
• H.323 Session Manager
• IP Communication Server
• IP Communication Server for UltraSparc T1
• IVR Server Client
• Launcher
• Login Server
• Management Information Base
• Network Monitor
• OBN Manager
• Policy Manager
• Portal
• Reporter
• Resource Manager
• SIP Session Manager
• Text-to-Speech
• Third-Party Apache Solaris
• Voice Communication Server

intelligent Workload Distribution

• intelligent Workload Distribution
• JMS Capture Adapter
• MQSeries Capture Adapter

Interaction Concentrator"> Interaction Concentrator

Interaction SDK

• Agent Interaction (Java API)
• Application Blocks
• Genesys Integration Server
• Genesys Integration Server Proxy/Libraries
• Media Interaction Layer (Java API)
• Queued Interaction Layer (Java API)

Management Framework

• Configuration Manager
• Configuration Server
• DB Server
• Local Control Agent
• Message Server
• SNMP Master Agent
• Solution Control Interface
• Solution Control Server

Outbound Contact

• Call Progress Detection Server
• Outbound Contact Manager
• Outbound Contact Server

Platform SDK

• Platform SDK & Application Blocks for Java
• Platform SDK & Application Blocks for .NET

Subcomponents

• Configuration Context Application Block for Java
• Configuration Context Application Block for .NET
• Configuration Object Model Application Block for Java
• Configuration Object Model Application Block for .NET
• Configuration Platform SDK for Java
• Configuration Platform SDK for .NET
• Contacts Platform SDK for Java
• Contacts Platform SDK for .NET
• Management Platform SDK for Java
• Management Platform SDK for .NET
• Message Broker Application Block for Java
• Message Broker Application Block for .NET
• Multi-Channel Communication Model Application Block for .NET
• Open Media Platform SDK for Java
• Open Media Platform SDK for .NET
• Outbound Contact Platform SDK for Java
• Outbound Contact Platform SDK for .NET
• Protocol Manager Application Block for Java
• Protocol Manager Application Block for .NET
• Statistics Platform SDK for Java
• Statistics Platform SDK for .NET
• SIP Endpoint Application Block for .NET
• Voice Platform SDK for Java
• Voice Platform SDK for .NET
• Warm Standby Application Block for Java
• Warm Standby Application Block for .NET
• Web Media Platform SDK for Java
• Web Media Platform SDK for .NET

Real-Time Metrics Engine

• Multi-Channel Routing Extensions
• Outbound Contact Center Extension
• Stat Server

Reporting Templates-CC Analyzer

• CCA
• Outbound Contact
• Enterprise Routing

SIP Server"> SIP Server

Stream Manager"> Stream Manager

Stream Manager for Test Toolkit"> Stream Manager for Test Toolkit

T-Servers/Network T-Servers

T-Servers

• Alcatel A4200/OXO
• Alcatel A4400/OXE
• Aspect ACD
• Avaya Communication Manager
• Avaya TSAPI
• DMX
• EADS Intecom M6880
• Ericsson MD110
• Huawei NGN
• NEC NEAX/APEX
• Nortel Communication Server 1000 with SCCS/MLS
• Nortel Communication Server 2000/2100
• Siemens Hicom 300/HiPath 4000 CSTA I
• Siemens HiPath 4000 CSTA III
• Rockwell Spectrum
• T-Server Common Part

Network T-Servers

• AT&T
• GenSpec
• MCI
• NGSN
• Programmable Gateway Framework
• Sprint

T-Server for Cisco CallManager"> T-Server for Cisco CallManager

Universal Contact Server

• Universal Contact Server
• UCS Manager
• Universal Contact Server Proxy
• Universal Contact Server Transition Tool

Universal Routing

• Custom Server
• Interaction Routing Designer
• Universal Routing Server

Virtual Hold"> Virtual Hold

Workforce Management

• API
• Builder
• Configuration Utility
• Daemon
• Data Aggregator
• Database Utility
• Server
• Web

Other Resources

• Release Advisories
• Wizard Advisories
• Deployment Procedures
• International Release Notes

All other 7.5 products with release notes have reached end of support.

CCPulse+"> CCPulse+

Gplus Adapter for Siebel CRM

• Campaign Synchronization Component
• Communication Server
• Configuration Synchronization Component
• Media Routing Component
• Multimedia Component
• UCS Gateway Server
• Voice Component

Interactive Voice Response

• IVR Driver for MPS
• IVR Driver for WVR for AIX
• IVR Library
• IVR SDK
• IVR Server

Network SIP Server"> Network SIP Server

T-Servers

• T-Server for EADS Telecom M6500 Succession
• HA Proxy for Nortel Communication Server 2000/2100
• T-Server Common Part

Other Resources

• Release Advisories
• Wizard Advisories
• Deployment Procedures
• International Release Notes

All other 7.2 products with release notes have reached end of support.

Gplus Adapter for WFM 7.2

• Gplus Adapter for Aspect WFM 7.2
• Gplus Adapter for IEX WFM 7.2
• Gplus Adapter for Teleopti WFM 7.2
• Gplus Adapter for Verint WFM 7.2

Genesys Agent Scripting"> Genesys Agent Scripting

Load Distribution Server"> Load Distribution Server

Reporting Templates

• CC Analyzer Report Templates for Enterprise Routing
• CC Analyzer Report Templates for Outbound Contact
• E-mail Reporting Templates
• Enterprise Routing
• GIM Inbound Voice Reporting Templates
• Open Media Sample Templates
• Outbound Contact Solution
• Voice Callback
• Voice Reporting Templates
• Web Media Reporting Templates

VoiceGenie

Other Resources

• Release Advisories
• Wizard Advisories
• Deployment Procedures
• International Release Notes

Gplus Adapter for WFM 7.1

• Gplus Adapter for Aspect WFM 7.1
• Gplus Adapter for IEX WFM 7.1
• Gplus Adapter for Teleopti WFM 7.1
• Gplus Adapter for Verint WFM 7.1

Note: All other Genesys 7.1 releases have reached End of Support. If you're looking for release notes for those versions, contact your Genesys Representative.

Gplus Adapter for WFM 7.0

• Gplus Adapter for Aspect WFM 7.0
• Gplus Adapter for IEX WFM 7.0
• Gplus Adapter for Teleopti WFM 7.0
• Gplus Adapter for Verint WFM 7.0

Note: All other Genesys 7.0 releases have reached End of Support. If you're looking for release notes for those versions, contact your Genesys Representative.

Gplus Adapter for WFM 6.2

• Aspect
• IEX
• Teleopti
• Verint

Gplus Adapter for WFM 6.1

• Aspect
• IEX
• Teleopti
• Verint

Gplus Adapter for WFM 6.0

• Aspect
• IEX
• Teleopti
• Verint

Other Resources

• Release Advisories
• Wizard Advisories
  • There are no wizard advisories for this product.
• Deployment Procedures
  • There are no deployment procedures for this product.
• International Release Notes
  • There are no international release notes for this product.

Note: All other Genesys 6.x releases have reached End of Support. If you're looking for release notes for those versions, contact your Genesys Representative.

Gplus Adapter for WFM 5.4

• Aspect
• IEX
• Teleopti
• Verint

Gplus Adapter for WFM 5.2

• Aspect
• IEX
• Teleopti
• Verint

Other Resources

• Release Advisories
• Wizard Advisories
  • There are no wizard advisories for this product.
• Deployment Procedures
  • There are no deployment procedures for this product.
• International Release Notes
  • There are no international release notes for this product.

Note: All other Genesys 5.x releases have reached End of Support. If you're looking for release notes for those versions, contact your Genesys Representative.

Gplus Adapter 7.1 for SAP Data Access Component CRM"> Gplus Adapter 7.1 for SAP Data Access Component CRM

Genesys 400 Series IP Phones

• 420 HD IP Phone Firmware
• 405 IP Phone Firmware
• 400 Series IP Phone Firmware

Genesys Express 4.6

• Solution Creation
• Standard Model Environment

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Informiam 3.3

• Cisco Adapter
• Contact Center Advisor and Workforce Option
• Frontline Advisor
• Genesys Adapter

Genesys SpeechStorm

• Genesys App Automation Platform 3.5.1 (Formerly Speechstorm)
• Genesys App Automation Platform 3.5.0 (Formerly Speechstorm)
• Genesys SpeechStorm 3.4.0
• Genesys SpeechStorm 3.3.0

VoiceGenie

Other Resources

• Release Advisories
• Wizard Advisories
  • There are no wizard advisories for products listed on this page.
• Deployment Procedures
  • There are no deployment procedures for products listed on this page.
• International Release Notes
  • There are no international release notes for products listed on this page.