Outbound Contact
Outbound Contact is an automated system for creating, modifying, running, and reporting on outbound campaigns for proactive customer contact. Outbound Contact Server (OCS) provides automated dialing and call-progress detection, so that an agent is required only when a customer is connected. OCS also intelligently uses customer data to ensure that campaigns are contacting the right customers, not just a large number of customers.
Outbound Contact and Call Progress Detection fall under the Customer Engagement Outbound solution of the PureEngage offering.
Release Notes
Documentation
Outbound Contact 8.1.5 Deployment Guide
Use this guide to install and configure components and applications used to run Outbound Contact.
Outbound Contact 8.1.5 Reference Manual
Use this guide to find reference information used to configure and install Outbound Contact.
Outbound Contact 8.1.5 Performance Testing Results
This document contains OCS 8.1.5 performance testing and sizing results.
Outbound Contact 8.1.2 Deployment Guide"> Outbound Contact 8.1.2 Deployment Guide
Use this guide to install and configure components and applications used to run OCS 8.1.2.
Readmes and Advisories
Release Notes
Documentation
Outbound Contact 8.0 Deployment Guide"> Outbound Contact 8.0 Deployment Guide
Use this guide to install and configure components and applications used to run Outbound Contact.
Outbound Contact 8.0 Reference Manual"> Outbound Contact 8.0 Reference Manual
Use this guide to find reference information used to configure and install Outbound Contact.
Genesys Proactive Contact 8.0 Solution Guide"> Genesys Proactive Contact 8.0 Solution Guide
Use this to configure a solution with GVP 8.1.1, Outbound Contact 8.0, and SIP Server 8.0.
Readmes and Advisories
Release Notes
Documentation
Outbound Contact 7.6 Deployment Guide"> Outbound Contact 7.6 Deployment Guide
Use this guide to install and configure components and applications used to run Outbound Contact.
Outbound Contact 7.6 Reference Manual"> Outbound Contact 7.6 Reference Manual
Use this guide to find reference information used to configure and install Outbound Contact.
Outbound Contact 7.6 Help"> Outbound Contact 7.6 Help
Use this guide to find information about how to use OCS.
Genesys Proactive Routing 7.6 Solution Guide"> Genesys Proactive Routing 7.6 Solution Guide
Use this document for information on how to configure a proactive routing solution, that relies on Outbound Contact, Universal Routing, Multimedia (now called eServices), and Genesys Desktop.
Genesys Proactive Contact 7.6 Solution Guide"> Genesys Proactive Contact 7.6 Solution Guide
Use this document for information on how to configure a proactive contact solution, that relies on Genesys Voice Platform, Outbound Contact, and Genesys Studio.
International Release Notes
Readme and Advisories
Outbound Contact Videos
Click on any of these excerpts from full-length Genesys University training videos:
What is Outbound?
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Calling Lists and Campaign Groups 
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Operating Calling Lists 
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| Outbound and Proactive Contact 
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Callflow Diagram
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Seizing Demystified, Progressive vs. Predictive 
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Did you like these? Click here to view more Genesys videos!