Conversation Manager Overview

Welcome to the Genesys Conversation Manager Overview. This provides a basic overview of Conversation Manager and its components.

What is Conversation Manager

About Conversation Manger.

• What is Conversation Manager?
• What problems does CM solve?
• What does CM deliver?

Components

Conversation Manager's architecture.

• Architecture

Journeys

Journey Optimization and Mapping.

• Journey Dashboard
• Journey Timeline
• Journey Mapping

Use Cases

Use Cases specific to Conversation Manager.

• Use Cases