Deleting Agent Groups

There are multiple methods to delete an agent group:

• Delete a single agent group
• Delete multiple agent groups

Deleting a Single Agent Group

1. Go to Accounts > System > Agent Groups.
2. Select an agent group. A new panel opens to the right.
3. In the new panel, click the Delete button.
4. A dialog box displays to confirm the action:

• Click the OK button to continue.
• Click the Cancel button to discard the action.

Deleting Multiple Agent Groups

1. In the header, go to Accounts > System > Agent Groups.
2. In the Agent Groups panel, select the checkbox beside each agent group that you want to delete.
3. Click the Bulk Change button. A pop-up menu will appear. Select Delete.
4. A dialog box displays to confirm the action:

• Click the OK button to continue.
• Click the Cancel button to discard the action.