Enabling or Disabling Agent Groups

There are multiple methods to enable or disable an agent group:

• Enable or disable a single agent group
• Enable or disable multiple agent groups

Enabling or Disabling a Single Agent Group

1. Go to Accounts > System > Agent Groups.
2. Select an agent group. A new panel opens to the right.
3. In the new panel, do one of the following:

• If the agent group is currently enabled, click the Disable button.
• If the agent group is currently disabled, click the Enable button.

Enabling or Disabling Multiple Agent Groups

1. In the header, go to Accounts > System > Agent Groups.
2. In the Agent Groups panel, select the check box beside each agent group that you want to enable or disable.
3. Click the Bulk Change button. A pop-up menu displays. Select Enable to enable the selected agent groups, or Disable to disable the selected agent groups.
4. A dialog box displays to confirm the action:

• Click the OK button to continue.
• Click the Cancel button to discard the action.