Deleting Skills

There are multiple methods to delete a skill:

• Delete a single skill
• Delete multiple skills

Deleting a Single Skill

1. Go to Accounts > System > Agent Skills.
2. Select a skill in the Skills list. More information about the skill is displayed in a new panel to the right.
3. In the new panel, click the Delete button.
4. A dialog box displays to confirm the action:

• Click the OK button to continue.
• Click the Cancel button to discard the action.

Deleting Multiple Skills

To delete multiple skills simultaneously, perform the following actions:

1. In the Skills list, select the check box of each skill to be deleted.
2. Click the Bulk Change button, and select Delete from the pop-up list of options.
3. A dialog box displays to confirm the action:

• Click the OK button to continue.
• Click the Cancel button to discard the action.