In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
- In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.
Table SDR_USER_INPUTS_FACT
Description
This fact table provides a record of user input activity within an SDR session. A new row is added for every user input during the session.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| SESSION_ID | varchar(50) | X | X | ||
| START_DATE_TIME_KEY | int | X | X | X | |
| SEQUENCE_ID | int | X | X | ||
| START_TS_MS | numeric(19) | ||||
| DURATION_MS | numeric(19) | X | 0 | ||
| UTTERANCE | varchar(512)/nvarchar(512) | X | NO_VALUE | ||
| INTERPRETATION | varchar(512)/nvarchar(512) | X | NO_VALUE | ||
| CONFIDENCE | varchar(50)/nvarchar(50) | X | 1 | ||
| CONDITIONAL_OPTIONS | varchar(50)/nvarchar(50) | X | n/a | ||
| SDR_INPUT_KEY | int | X | X | -2 | |
| SDR_USER_INPUT_KEY | int | X | X | -2 | |
| SDR_INPUT_OUTCOME_KEY | int | X | X | -2 | |
| SDR_APPLICATION_KEY | int | X | X | -2 | |
| CREATE_AUDIT_KEY | numeric(19) | X | X | ||
| UPDATE_AUDIT_KEY | numeric(19) | X |
SESSION_ID
The ID as assigned to the session by Orchestration Server. In combination with SEQUENCE_ID, the SESSION_ID forms a value of the composite primary key for this table. You can use the SESSION_ID to link the SDR_USER_INPUTS_FACT record with an SDR_SESSION_FACT.
START_DATE_TIME_KEY
Identifies the start of a 15-minute interval in which the call began. Use this value as a key to join the fact tables to any configured DATE_TIME dimension, in order to group the facts that are related to the same interval and/or convert the START_TS timestamp to an appropriate time zone.
SEQUENCE_ID
The unique identifier of the input block within the SDR. In combination with SESSION_ID, the SEQUENCE_ID forms a value of the composite primary key for this table.
START_TS_MS
Modified: 8.5.008 (no longer mandatory)
The UTC-equivalent value, in milliseconds, of the date and time at which the user input started.
DURATION_MS
The duration, in milliseconds, of the activity within the user input block.
UTTERANCE
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in multi-language databases); 8.5.008 (data type increased from 50 to 512 characters)
The actual user input that was captured.
- For voice input processed by Automatic Speech Recognition (ASR), the actual phrase the caller uttered — for example, Billing.
- For DTMF input, the digit the caller pressed — for example, 2.
INTERPRETATION
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in multi-language databases); 8.5.008 (data type increased from 50 to 512 characters)
The application-defined string or DTMF value of the selected option represented by UTTERANCE.
CONFIDENCE
On a scale of 0 to 1, the degree of confidence in the accuracy of the interpretation of the user input.
CONDITIONAL_OPTIONS
A string representing the valid DTMF when conditional options are enabled. The default value (n) indicates that conditional options are not enabled. This value can vary from call to call for the same application.
SDR_INPUT_KEY
The key that is used to join the SDR_INPUT dimension to the fact tables.
SDR_USER_INPUT_KEY
The key that is used to join the SDR_USER_INPUT dimension to the fact tables.
SDR_INPUT_OUTCOME_KEY
The key that is used to join the SDR_INPUT_OUTCOME dimension to the fact tables.
SDR_APPLICATION_KEY
The key that is used to join the SDR_APPLICATION dimension to the fact tables.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.
UPDATE_AUDIT_KEY
Introduced: Release 8.5.010.16
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify recently modified data.
Index List
| CODE | U | C | Description |
|---|---|---|---|
| I_SDR_USER_INPUTS_FACT_SDT | Improves access time, based on the Start Date Time key. |
Index I_SDR_USER_INPUTS_FACT_SDT
| Field | Sort | Comment |
|---|---|---|
| START_DATE_TIME_KEY | Ascending |
Subject Areas
No subject area information available.