Framework-Only Call Flows: Outbound
This page illustrates outbound voice call flows that Genesys Info Mart supports in deployments with a basic, Framework-only solution. This page does not illustrate Oubound Contact calls.
The following call flows are illustrated:
For other supported call flows, see Validated Voice Call Flows.
Agent dials outbound call
This call topology shows a call flow example of a direct outbound call. An agent dials an off-switch number. After talking with an external party, the agent hangs up.
Technical Descriptors illustrated:
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This page was last edited on September 3, 2019, at 20:08.
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