Tenant
A business entity that has common goals and procedures, and occupies part or all of a contact center. Tenants that share a contact center might be different businesses, or different divisions within the same business. Each tenant has its own Directory Numbers (DNs) and agents; it can also have its own switch. Some contact-center resources, such as the switch, can be shared among tenants.
Glossary
Multi-Tenancy
You can create one Genesys Web Engagement cluster per tenant.
This page was last edited on May 31, 2019, at 15:13.
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