sessionRestorationTimeout
Section: chat
Default Value: 30
Valid Values: A positive integer between 5 and 300
Changes Take Effect: After session restart
Specifies the time, in seconds, during which the Web Engagement Server tries to restore a broken chat session. A session can be broken, for example, if Chat Server crashes.
requestTimeout
Section: chat
Default Value: 5
Valid Values: A positive integer between 1 and 10
Changes Take Effect: After server restart
Specifies the timeout, in seconds, for requests to Chat Server.
refreshTaskPeriod
Section: chat
Default Value: 2
Valid Values: A positive integer between 1 and 5
Changes Take Effect: After server restart
Specifies how often, in seconds, to refresh the chat content in the chat session.
identifyCreateContact
Section: chat
Default Value: 3
Valid Values: 1, 2, or 3
Changes Take Effect: Immediately
Specifies how a contact should be processed in the Contact Server.
Note: This option is applicable for proactive chat sessions only. For reactive chat sessions, you can specify the related parameter in the chat widget. See the createContact API docs for details.
webengagementChatQueue
Section: chat
Default Value:
Valid Values: The name of a valid Interaction Queue
Changes Take Effect: After server restart
This option is mandatory.
The name of the Interaction Queue that is used as the entry point to the Chat Routing strategy. This queue must correspond to the queue specified by the key set in the queueKey option.
queueKey
Section: chat
Default Value:
Valid Values: Key defined in the endpoints:<tenantID> section of the Chat Server application.
Changes Take Effect: After server restart
This option is mandatory.
The key in the connected Chat Server that specifies the entry point for the Chat Routing strategy (Interaction Queue). For instance, in the Environment tenant this would be a key defined in the endpoints:1 section of the Chat Server application.
refreshPoolSize
Section: chat
Default Value: 10
Valid Values: See below
Changes Take Effect: After server restart
Specifies the number of threads used for processing requests to Chat Server.
connectionTimeout
Section: chat
Default Value: 10
Valid Values: A positive integer between 1 and 10
Changes Take Effect: After server restart
Specifies the timeout, in seconds, for the connection to Chat Server. After the timeout value is reached, all sessions associated with the lost Chat Server are marked for restoration.
chat Section
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