Display Formats Options

Display formats

display-format.acd-queue-name

• Default Value: $ACDQueue.Alias$|$ACDQueue.Number$@$ACDQueue.Location$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $ACDQueue.Number$,$ACDQueue.Alias$,$ACDQueue.Location$
• Changes take effect: Immediately.
• Description: Defines the display format of ACD Queues by specifying a string that contains the following field codes:
  $ACDQueue.Number$,$ACDQueue.Alias$,$ACDQueue.Location$
  If all field codes are empty, the following field codes are used:
  $ACDQueue.Number$@$ACDQueue.Location$

display-format.agent-name

• Default Value: $Agent.FullName$|$Agent.UserName$
• Valid Values: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$
• Changes take effect: Immediately.
• Description: Defines the display format of other agents by specifying a string that contains the following field codes:
  $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$.

display-format.caller-name

• Default Value: $Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$
• Valid Values: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
• Changes take effect: Immediately.
• Description: Defines the content of the voice interaction call history based on the contact data items and attached data types that are specified by a string that contains the following field codes:
  $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  Where X is the name of the contact attribute and Y is the name of the attached data key.
  If all field codes are empty, the following field codes are used:
  $Interaction.MainParty$

display-format.case-name-format

• Default Value: $Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Case.Id$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
• Changes take effect: Immediately.
• Description: Defines the display format of the case label that is currently used by the application by specifying a string that contains the following field codes:
  $Case.Id$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.current-agent-name

• Default Value: $Agent.FullName$|$Agent.UserName$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$
• Changes take effect: Immediately.
• Description: Defines the display format of the agent that is currently using the application by specifying a string that contains the following field codes:
  $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$.
  If all field codes are empty, the following field codes are used:
  $Agent.UserName$

display-format.customer-name-format

• Default Value: $Contact.FirstName$ Contact.LastName$|$Party.DisplayName$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Contact.X$
• Where X is the name of the contact attribute.
• Changes take effect: Immediately.
• Description: Defines the display format of the agent that is currently using the application by specifying a string that contains the following field codes:
  $Case.Id$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  Where X is the name of the contact attribute, and Y is the attached data key name.
  This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

display-format.interaction-chat-name

• Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
• Changes take effect: Immediately.
• Description: Defines the display format of chat interactions by specifying a string that contains the following field codes:
  $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.interaction-email-name

• Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
• Changes take effect: Immediately.
• Description: Defines the display format of email interactions by specifying a string that contains the following field codes:
  $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.interaction-im-name

• Default Value: $Interaction.MainParty$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$, $Interaction.Id$, $AttachedData.Y$, $Interaction.MainParty$
• Changes take effect: Immediately.
• Description: Defines the display format of IM Interaction by specifying a string that contains the following field codes:
  $Interaction.Id$,$Interaction.MainParty$,$AttachedData.Y$
  Where Y is the name of the attached data key.

display-format.interaction-outbound-pull-preview-name

• Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$, $Interaction.Id$, $Interaction.MainParty$, $Contact.X$, $AttachedData.Y$.
• Changes take effect: Immediately.
• Description: Defines the display format of outbound pull-preview (preview) interactions by specifying a string of field codes. Where X is the name of contact attribute, and Y is the attached data key name.

display-format.interaction-outbound-push-preview-name

• Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$, $Interaction.Id$, $Interaction.MainParty$, $Contact.X$, $AttachedData.Y$
• Changes take effect: Immediately.
• Description: Defines the display format of outbound push-preview interactions by specifying a string of field codes. Where X name of contact attribute, and Y is the attached data key name.

display-format.interaction-queue.name

• Default Value: $InteractionQueue.Media$@$InteractionQueue.Name$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $InteractionQueue.Name$,$InteractionQueue.Media$
• Changes take effect: When the application is started or restarted.
• Description: Defines the display format of Interaction Queues by specifying a string that contains the following field codes:
  $InteractionQueue.Name$,$InteractionQueue.Media$. If all field codes are empty, the following field codes are used: $InteractionQueue.Media$@$InteractionQueue.Name$.

display-format.interaction-sms-name

• Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
• Changes take effect: Immediately.
• Description: Defines the display format of chat interactions by specifying a string that contains the following field codes:
  $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.interaction-voice-name

• Default Value: $Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
• Changes take effect: Immediately.
• Description: Defines the display format of Voice Interaction by specifying a string that contains the following field codes:
  $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.interaction-workitem-name

• Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)$
• Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
• Changes take effect: Immediately.
• Description: Defines the display format of workitem interactions by specifying a string that contains the following field codes:
  $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.routing-point-name

• Default Value: A string that contains a compilation of characters and field codes from the following list: $RoutingPoint.Alias$|$RoutingPoint.Number$@$RoutingPoint.Location$
• Valid Values: $RoutingPoint.Number$,$RoutingPoint.Alias$,$RoutingPoint.Location$
• Changes take effect: Immediately.
• Description: Defines the display format of Routing Points by specifying a string that contains the following field codes:
  $RoutingPoint.Number$,$RoutingPoint.Alias$,$RoutingPoint.Location$
  If all field codes are empty, the following field codes are used:
  $RoutingPoint.Number$@$RoutingPoint.Location$