Provisioning

This category demonstrates how to provision the Interaction Workspace functionality and environment by using Genesys Administrator. For details on how to use Genesys Administrator, refer to Framework 8.0 Genesys Administrator Help and Genesys Administrator Deployment Guide. For details about using the functionality, refer to Interaction Workspace User's Guide and Interaction Workspace Context-Sensitive Help. This category contains the following sections:

• Provisioning Functionality
• Setting Up Agents On The System
• Enabling Internal And External Communications
• Enabling Agents To View KPIs And Contact Center Statistics
• Enabling Agents To Manage Contacts
• Overriding Interaction Workspace Options