Genesys Knowledge Center Developer's Guide

Important

Genesys Knowledge Center is now available as a restricted offering. You must contact your Genesys representative to see if Genesys Knowledge Center is suitable for your environment and business needs. The documentation here anticipates a larger rollout of Genesys Knowledge Center in late 2015.

Welcome to the Genesys Knowledge Center 8.5.0 Developer’s Guide. This document provides information about how you can integrate Knowledge Center for your website and environment. See the summary of chapters below:

Integration

Find out how Knowledge Center works with other Genesys components.

• Integrating with Genesys Web Engagement

Using Knowledge On your Web Site

Learn how to add Knowledge Center to your web resources.

• Simple Integration for Pre-Production Environment

Sample UI

Find out more information on the User Interface, including Knowledge Agent and Widgets.

• Sample UI