Welcome

Important

Genesys Knowledge Center is now available as a restricted offering. You must contact your Genesys representative to see if Genesys Knowledge Center is suitable for your environment and business needs. The documentation here anticipates a larger rollout of Genesys Knowledge Center in late 2015.

What's New

Find out what's new in this release of Genesys Knowledge Center Deployment.

• New in this release

Getting Started

Find information to help plan your Genesys Knowledge Center Deployment.

• What is Genesys Knowledge Center
• Genesys Knowledge Center Components
• High-level architecture
• Prerequisites

Installing Knowledge Center

Find procedures to install and configure Genesys Knowledge Center Cluster and Server.

• Installing the Cluster Application
• Installing Genesys Knowledge Center Server
• Importing Data Into the Knowledge Base
• Sample UI

Installing Knowledge Center CMS

Find procedures to install and configure Genesys Knowledge Center CMS.

• Installing the Genesys Knowledge Center CMS

Installing Plugins

Find procedures to install and configure the Genesys Knowledge Center plug-ins.

• Installing and Using the Administrator Plugin
• Installing the Pulse Plugin
• Installing the Workspace Desktop Edition Plugin

Deploying in Production

Find procedures to deploy and configure a cluster of Genesys Knowledge Center servers.

• Load-Balancing Configuration
• Security
• UTF8
• Configuration Options