Genesys Adapters

The Genesys Adapters page in the Administration module is a section heading only. There are two pages in the Genesys Adapters section of the administration module:

• Adapters
• Base Object Configuration

You can view information about the adapters on the Adapters page, but information about adapters is stored in the Platform database. You manage the adapters from the Platform database.

You can view and maintain the list of agent group, queue, and filter combinations on the Base Object Configuration page. See also Base Object Configuration.

For more information, see Performance Management Advisors Deployment Guide.