Select Agents
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.
Use the Intra-Day Schedule Rebuild Wizard's Select Agents screen to select one or more teams or agents within a team.
- Under Select Agents, you can expand business units and sites to display agents. The tree shows only those agents who have the skills that are required for the scheduled activities.
- You can select individual agents from multiple teams, or you can select whole teams or the whole site.
- A highlighted background appears around the names of Agents whose schedule was edited in the selected date range after the last build or rebuild.
- Select Do not rebuild modified agent schedules to exclude agents whose schedules have already been changed from the last time the schedule was built, re-built, or published.
- Click Next (or Finish if that is offered instead).
This page was last edited on October 2, 2020, at 12:35.
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