Review Swapping Messages

Important

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After you swap agent schedules, you might receive messages warning you that the swap results in constraint violations. For example, the new shift assignment might violate an agent's Contract.

If there are problems, the Review Messages dialog box opens. For each issue, the Review Messages dialog box shows the name of the affected agent and explains the problem.

After reviewing each entry in the list, do one of the following:

• Click Perform Anyway to make the swap in spite of the constraint violation(s).
• Click Cancel to cancel the swap and return the schedule to its former state.