NOW: Impact Page

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

The New Overlay Wizard (NOW) opens and displays these pages, in order: Properties, Usage, Impact (this page), and Impacted Activities.

Tip

This page appears only if you selected the radio button Calculate Using The Specified Initial and Ending Impact on the Usage page.

Select the appropriate settings on this page, remembering that some selections may deselect others.
Click Next.

The settings on this page are:

Impact parameters of overlay fields

Initial Impact field—Use this field to specify the initial impact of the overlay. Range: 0 (the default) and positive numbers.
Ending Impact field—Use this field to specify the ending impact of the overlay. Range: 0 (the default) and positive numbers.

These fields are enabled only if the option Calculate Using Specified Initial and Ending Impact is selected.