Editing and Deleting Roles

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

WFM enables you to edit and delete security roles from the Roles list. These tasks are described in the procedures below:

To edit a security role:

1. In the Role pane, select the role you want to edit.
   If there are many roles in the list, enter the role name in the Search field to find it quickly.
2. Click Role Privileges.
3. Rename the role and/or select/clear the check boxes next to the privileges you want to change.
4. Click Save Now .

Deleting Security Roles

To delete a security role:

1. In the Role pane, select the role you want to delete.
2. Click Delete .
3. When the Confirmation dialog appears, click Yes to proceed or No to cancel the action.

Important

Proceed with caution. If you select Yes, the action cannot be undone.