Update Schedule Options

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

Use this functionality to update the selected schedule with time-off calendar items which have the status Granted, Not Scheduled, Recalled, or Scheduled.

1. Create a Granted Time Off item in the calendar. (Use the Add Calendar Item Wizard.) Its status will be Granted, Not Scheduled
   OR
   Select a Time Off item that has Recalled, Scheduled status.
2. Click the Update Schedule icon ( ) in the toolbar, or the Update Schedule button at the bottom right of the WFM window, or select Update Schedule from the Actions menu.
3. Correct any errors. If there are no errors, then the Update Schedule Options dialog box appears, offering three check boxes which are all selected by default:
   • Insert only if there are no errors or warnings
   • Show warnings
   • Auto commit inserted items
4. Clear any check boxes that you do not wish WFM to obey, and click OK.
   The selected Time Off item is published to the Master Schedule.
   Important

   WFM displays a warning under these circumstances:

   • When you insert a full-day Time Off—either from the Calendar or directly into the Master Schedule—on a day in the Master Schedule that is already a Day Off.
   • When you insert a full-day or part-day Time Off—either from the Calendar or directly into the Master Schedule—on a day in the Master Schedule that already has an Exception.