AGT_QUEUE_ACC_AGENT Subject Area
AGT_QUEUE_ACC_AGENT Subject Area View Large
Subject Area Dimensional Model Tables
| Table/View | Description |
|---|---|
| AGR_SCFG | This internal table stores the thresholds that are associated with the handling of contact center interactions. |
| AGT_QUEUE_ACC_AGENT_HOUR | Rollup of interactions that were accepted by agents after having been distributed from an ACD queue, Virtual queue, Interaction queue, or Workbin. |
This page was last edited on January 10, 2020, at 18:53.
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