In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table AGT_SDR_SESSION_HOUR
Description
This table describes caller activity within an SDR session. The same columns and column descriptions apply to other AGT_SDR_SESSION_* tables.
- This document shows table information because it is more informative than view information. However, directly querying tables is not supported; perform your queries on views.
- This document shows the HOUR structure for each table, as an example. For each table, the same structure is used for SUBHR through YEAR views.
- Where referenced, IRF resources include:
- Handling resources (such as self-service IVR ports, agents, or non-agent-associated DNs)
- Mediation resources (such as a non-self-service IVR ports, voice treatment ports, ACD queues, routing points, and so forth) where the interaction ends in mediation before being distributed to a handling resource.
- IRF is an abbreviation for the INTERACTION_RESOURCE_FACT table.
- MSF is an abbreviation for the MEDIATION_SEGMENT_FACT table.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| DATE_TIME_KEY | NUMBER(38,0) | X | -1 | ||
| SDR_CALL_DISPOSITION_KEY | NUMBER(38,0) | X | -1 | ||
| SDR_CALL_TYPE_KEY | NUMBER(38,0) | X | -1 | ||
| SDR_ENTRY_POINT_KEY | NUMBER(38,0) | X | -1 | ||
| SDR_EXIT_POINT_KEY | NUMBER(38,0) | X | -1 | ||
| SDR_APPLICATION_KEY | NUMBER(38,0) | X | -1 | ||
| SDR_GEO_LOCATION_KEY | NUMBER(38,0) | X | -1 | ||
| SDR_LANGUAGE_KEY | NUMBER(38,0) | X | -1 | ||
| STRIKEOUT_SDR_MILESTONE_KEY | NUMBER(38,0) | X | -1 | ||
| BAILOUT_SDR_MILESTONE_KEY | NUMBER(38,0) | X | -1 | ||
| DEFLECTION_SDR_MILESTONE_KEY | NUMBER(38,0) | X | -1 | ||
| FINAL_SDR_MILESTONE_KEY | NUMBER(38,0) | X | -1 | ||
| DEFLECTION_SDR_MESSAGE_KEY | NUMBER(38,0) | X | -1 | ||
| CALLS | NUMBER(38,0) | ||||
| DURATION | NUMBER(38,0) | ||||
| AS_DURATION | NUMBER(38,0) | ||||
| SS_DURATION | NUMBER(38,0) | ||||
| AS_TRANSFERRED | NUMBER(38,0) | ||||
| AS_ENTERED | NUMBER(38,0) | ||||
| SS_ENTERED | NUMBER(38,0) | ||||
| AS_CONTAINED | NUMBER(38,0) | ||||
| QUEUE_ABANDONED | NUMBER(38,0) | ||||
| AGENT_ROUTED | NUMBER(38,0) | ||||
| DN_ROUTED | NUMBER(38,0) | ||||
| AGR_SET_KEY | NUMBER(38,0) | X | X |
DATE_TIME_KEY
The surrogate key that is used to join this aggregate table to the DATE_TIME dimension table to identify the calendar date and 15-minute interval that correspond to the start of the aggregated interval.
SDR_CALL_DISPOSITION_KEY
The key that is used to join the SDR_CALL_DISPOSITION dimension to the fact tables.
SDR_CALL_TYPE_KEY
The key that is used to join the SDR_CALL_TYPE dimension to the fact tables.
SDR_ENTRY_POINT_KEY
The key that is used to join the SDR_ENTRY_POINT dimension to the fact tables.
SDR_EXIT_POINT_KEY
The key that is used to join the SDR_EXIT_POINT dimension to the fact tables.
SDR_APPLICATION_KEY
The key that is used to join the SDR_APPLICATION dimension to the fact tables.
SDR_GEO_LOCATION_KEY
The key that is used to join the SDR_GEO_LOCATION dimension to the fact tables.
SDR_LANGUAGE_KEY
The key that is used to join the SDR_LANGUAGE dimension to the fact tables.
STRIKEOUT_SDR_MILESTONE_KEY
The key that is used to join the STRIKEOUT milestone value in the SDR_MILESTONE dimension to the fact tables.
BAILOUT_SDR_MILESTONE_KEY
The key that is used to join the BAILOUT milestone value in the SDR_MILESTONE dimension to the fact tables.
DEFLECTION_SDR_MILESTONE_KEY
The key that is used to join the DEFLECTION MESSAGE_FILE value in the SDR_MILESTONE dimension to the fact tables.
FINAL_SDR_MILESTONE_KEY
The key that is used to join the FINAL milestone value in the SDR_MILESTONE dimension to the fact tables.
DEFLECTION_SDR_MESSAGE_KEY
The key that is used to join the DEFLECTION_MESSAGE value in the SDR_MESSAGE dimension to the fact tables.
CALLS
Introduced: Release 8.5.011
The total number of interactions that entered the Designer application during the reporting interval.
DURATION
Introduced: Release 8.5.011
The total amount of time that callers spent in the Designer application during the reporting interval.
AS_DURATION
Introduced: Release 8.5.011
The duration, in milliseconds, of the Assisted Service phase.
SS_DURATION
Introduced: Release 8.5.011
The duration, in milliseconds, of the Self-Service phase.
AS_TRANSFERRED
Introduced: Release 8.5.011
The total number of interactions that were transferred from the Self-Service phase to the Assisted-Service phase of the Designer application during the reporting interval.
AS_ENTERED
Introduced: Release 8.5.011
The total number of interactions that entered the Designer application in Assisted-Service.
SS_ENTERED
Introduced: Release 8.5.011
The total number of interactions that entered the Designer application in Self-Service.
AS_CONTAINED
Introduced: Release 8.5.011
The total number of interactions that entered the Designer application in Self-Service and were concluded without entering Assisted-Service.
QUEUE_ABANDONED
Introduced: Release 8.5.011
The total number of interactions that entered the Self-Service phase of the Designer application, requested Assisted-Service, and were subsequently abandoned while waiting in queue.
AGENT_ROUTED
Introduced: Release 8.5.011
The total number of interactions that entered the Self-Service phase of the Designer application and were later routed to an agent.
DN_ROUTED
Introduced: Release 8.5.011
The total number of interactions that entered the Self-Service phase of the Designer application and were later routed to a DN.
AGR_SET_KEY
The surrogate key that is used to join this aggregate table to the AGR_SET table.
Subject Areas
No subject area information available.