Table AGT_SDR_SESS_BLOCK_HOUR

Description

Introduced: 8.5.0

In partitioned databases, this table is not partitioned.

This table describes caller activity within an SDR session. The same columns and column descriptions apply to other AGT_SDR_SESS_BLOCK_* tables.

Tip

This document shows table information because it is more informative than view information. However, directly querying tables is not supported; perform your queries on views.
This document shows the HOUR structure for each table, as an example. For each table, the same structure is used for SUBHR through YEAR views.
Where referenced, IRF resources include:
- Handling resources (such as self-service IVR ports, agents, or non-agent-associated DNs)
- Mediation resources (such as a non-self-service IVR ports, voice treatment ports, ACD queues, routing points, and so forth) where the interaction ends in mediation before being distributed to a handling resource.
IRF is an abbreviation for the INTERACTION_RESOURCE_FACT table.
MSF is an abbreviation for the MEDIATION_SEGMENT_FACT table.

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Column List

Legend

Column	Data Type	M	F	DV
DATE_TIME_KEY	NUMBER(38,0)		X	-1
SDR_ENTRY_POINT_KEY	NUMBER(38,0)		X	-1
SDR_APPLICATION_KEY	NUMBER(38,0)		X	-1
SDR_GEO_LOCATION_KEY	NUMBER(38,0)		X	-1
SDR_LANGUAGE_KEY	NUMBER(38,0)		X	-1
AGR_SET_KEY	NUMBER(38,0)	X	X
SDR_INPUT_KEY	NUMBER(38,0)		X	-1
SDR_USER_INPUT_KEY	NUMBER(38,0)		X	-1
SDR_INPUT_OUTCOME_KEY	NUMBER(38,0)		X	-1
BLOCKS	NUMBER(38,0)
STRIKEOUT	NUMBER(38,0)
SUCCESS	NUMBER(38,0)
NO_INPUT_ERROR	NUMBER(38,0)
NO_MATCH_ERROR	NUMBER(38,0)
DURATION	NUMBER(38,0)

DATE_TIME_KEY

The surrogate key that is used to join this aggregate table to the DATE_TIME dimension table to identify the calendar date and 15-minute interval that correspond to the start of the aggregated interval.

Table AGT_SDR_SESS_BLOCK_HOUR

Description

Column List

DATE_TIME_KEY

SDR_ENTRY_POINT_KEY

SDR_APPLICATION_KEY

SDR_GEO_LOCATION_KEY

SDR_LANGUAGE_KEY

AGR_SET_KEY

SDR_INPUT_KEY

SDR_USER_INPUT_KEY

SDR_INPUT_OUTCOME_KEY

BLOCKS

STRIKEOUT

SUCCESS

NO_INPUT_ERROR

NO_MATCH_ERROR

DURATION

Subject Areas

Contact

Genesys

Customer Care

Legal