8.5.314.02

Chat Server Release Notes

9.x

Chat Server is part of 9.x starting in 8.5.201.05.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
07/20/21	Update			X			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

eServices

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• When Cassandra High Availability (HA) is enabled, Chat Server can now be forced to save the current content of the chat session transcript to Universal Contact Server (UCS), along with saving it in Cassandra, when a qualified event is produced within the async chat session. The new configuration option transcript-auto-ucs-mode controls this behavior. (CHAT-3801)
• Chat Server can now provide the additional parameter, InteractionId, to any ESP request. Using this parameter overrides the value of the InteractionId KVP within the user data, which is used by Chat Server to identify the chat session. (CHAT-3785)
• Support for the following operating systems. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
  • Windows Server 2019
  • Red Hat Enterprise Linux 8

  (CHAT-3722, CHAT-3809)

• Support for Hyper-V 2019. See the Virtualization Platform support page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all prerequisites. (CHAT-3723)

Resolved Issues

This release contains the following resolved issues:

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Chat Server can now unmask sensitive data in messages from an agent during a live session. This is controlled by setting the configuration option unmask-live-dialog with the new value, both. (CHAT-3784)

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Chat Server now correctly processes single and double quotation marks in the key value of the user data. Previously, Chat Server did not properly escape these characters, preventing Agent Desktop from connecting to a chat session when these key-value pairs were present. (CHAT-3783)

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Chat Server now excludes the file-upload-path property from the file-uploaded event in the chat session transcript delivered to the customer. Previously, when file-upload-path was included, it would reveal an agent-specific file location. (CHAT-3777)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.314.02.