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session-restore-push-send

Section: settings
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.315.05

Enables or disables resuming push notifications after a session restoration from agent desktop and workflow as defined by the configuration option session-restore-extend-by. When enabled, flex-push-timeout (instead of flex-disconnect-timeout) is used after a session restoration and push notifications are resumed.

flex-push-timeout

Section: settings
Default Value: 300
Valid Values: Any integer from 1-1728000
Changes Take Effect: Immediately
Introduced: 8.5.202.09 (Restricted); 8.5.301.06 (Generally Available)
Modified: 8.5.310.09

Specifies timeout (in seconds) after which Chat Server sends ping notification for push-flex connected client. If no request from the client is submitted within the next "flex-push-timeout", Chat Server activates flex-disconnect-timeout. Inactivity is defined as the absence of protocol requests, not the absence of messages

transcript-content-control

Section: settings
Default Value: 0
Valid Values: Any integer from 0-3
Changes Take Effect: Immediately
Introduced: 8.5.315.05

Enables or disables different chat session transcript content features. The value of the option can be set to the sum of the following integers:

  • 0: The functionality is disabled (default value).
  • 1: Messages and notices with '{"content-control":{"exclude-store":"true"} }' in eventAttributes are not saved into the chat transcript (in UCS and/or Cassandra).
  • 2: Messages and notices with '{"content-control":{"expire-sec":"<seconds>"} }' in eventAttributes are removed from the chat transcript after specified number of <seconds>.

8.5.315.05

Chat Server Release Notes


Chat Server is part of 9.x starting in 8.5.201.05.
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
01/31/22 Update X X


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List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Chat Server now provides the ability to exclude specific messages (such as temporal notifications from the Workflow) from being saved in a chat session transcript. This functionality is described in a new configuration option, transcript-content-control. (CHAT-3828)
  • The Chat solution now provides the ability to send intermediate updates to historical reporting for long-running async chat sessions. For more information on intermediate updates, see "Configure Chat Server" in Setting up historical reporting. (CHAT-3802)



Resolved Issues

This release contains the following resolved issues:

Chat Server now provides the ability to resume sending push notifications and to enforce the flex-push-timeout option after a chat session restoration by Agent Desktop or the Workflow. Previously, push notifications and flex-push-timeout was resumed only after a session restoration from the customer side. A new configuration option session-restore-push-send must be set to true to enable this functionality.  (CHAT-3821)

When Agent Desktop provides the personId (implemented in Genesys Workspace Desktop Edition), Chat Server now only counts the participant once in the csg_PartiesAsAgentCount during the Hold and Resume operations for async chat.  (CHAT-3472)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.315.05.

This page was last edited on January 31, 2022, at 18:53.
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