8.5.370.93

Genesys SR Service Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
03/30/21	Hot Fix						X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Interaction Recording

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• A new configuration parameter, reEncodingTimeoutSeconds, is added to Screen Recording Service. This parameter specifies the number of seconds that Screen Recording Service waits for VLC to finish processing a screen recording after a call that includes pause and resume operations. (GIR-30496)
• A new configuration parameter, preLoadVlc, is added to specify if the VLC process loads in advance after the agent logs in. (GIR-30517)

Resolved Issues

This release contains the following resolved issues:

---

If a screen recording is long enough to be sliced, Screen Recording Service (SRS) now correctly records all subsequent slices. (GIR-30151, GIR-30152)

---

On Windows 10, if the screen recording is paused and then resumed, the screen recording is no longer lost. (GIR-30144)

---

When the maxWidth and maxHeight parameters are set, Screen Recording Service now correctly applies the settings. Previously, it used the default resolution that was set in the display settings. (GIR-27591)

---

Screen Recording Service no longer crashes when Data Execution Prevention and Validate heap integrity are enabled in Windows Defender's Exploit Protection for GenesysServiceHandler.exe. (GIR-29369)

---

Upgrade Notes

No special procedure is required to upgrade to release 8.5.370.93.