8.5.216.04

Workforce Management Builder Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
12/26/19	Update					X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Builder now formats dates in scheduling Warning messages based on the requesting Web browser's locale. Previously, WFM Builder used the locale setting of the server on which it was running, causing a mismatch between the Warning date formats and other dates displayed in WFM Web. (WFM-32844)

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Warning[50] messages now contain the actual names of agents and time-off items. Previously, Warning[50] messages incorrectly contained numeric IDs for these objects. (WFM-32730)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.216.04.