9.0.023.03
CX Contact Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 11/19/20 | General | Under Shipping Control | X |
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What's New
This release contains the following new features and enhancements:
- CX Contact is now capable to decrypt PGP files encrypted with older PGP encryption standards. (CLOUDCON-11583)
- CX Contact analytics Call Result Records index now contain ChainID, ChainN, and ClientID data fields. (CLOUDCON-11455)
- The Attempt Rule can now be configured to govern attempts at specific time periods during the day. For example, an Attempt Rule can be configured to run 2 attempts in the morning (9am - 2pm), 1 in the afternoon (2pm - 4pm), and 2 in the evening (4pm - 9pm). (CLOUDCON-11174)
- Compliance Tools Improvements
- All Compliance Tools have been significantly extended to include the ability to define the scope of each compliance rule for a particular country and for subdivisions by regions, states, and provinces within a defined country.
- The Contact Times rule can now work in strict Contact Times mode (applied during pre-loading by the Campaign Manager), and apply a Disposition Code.
- The Contact Times rule can now support device position and device type configuration options.
- Attempt Rules can now work in a Today time interval and apply a Disposition Code.
- Attempt Rules now support device position and device type configuration options.
- Location Rules now support device position and device type configuration options.
- The Custom Timezones Table has been extended to include the ability to optionally define the exchange code for each Timezone mapping.
- Custom Compliance rules can now apply a Disposition Code. (CLOUDCON-10959)
Resolved Issues
This release contains the following resolved issues:
List Automation no longer attempts to import an input file that was not encrypted by the CXC Public Key. (CLOUDCON-11472)
You can now set the time format using the time diff mode in the Custom table Panel. (CLOUDCON-11616)
An issue with List/ Campaign statistics not updating when one of lists did not have a DB table created has now been resolved. (CLOUDCON-11470)
List Automation jobs no longer fail when a custom time interval is configured. (CLOUDCON-11424)
When a new Campaign Group is created using List Automation with action type Send Campaign Group, it is now configured according to the selected template. (CLOUDCON-11369)
CX Contact analytics Call Details index now shows the correct scheduledTime value. Previously, the scheduledTime value appeared as the current time. (CLOUDCON-11320)
The Last Run and the Status columns are now populated in the Schedules tab. (CLOUDCON-11275)
Expired Suppression Lists are now removed from the configuration. Previously, an error occurred because expired Suppression Lists were not removed. (CLOUDCON-11180)
CX Contact analytics, Contact History Dashboard, and the ScheduleTime value now appear in the date-time format instead of minutes. (CLOUDCON-11153)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.023.03.