9.0.026.03
CX Contact Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 06/30/21 | General | Under Shipping Control | X |
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What's New
This release contains the following new features and enhancements:
- CX Contact users can now create Consent Lists that contain contact information about customers who have explicitly consented to receive outbound calls, emails, or SMS messages. The key features of Consent Lists are as follows:
- Consent contacts by device—Specify one or many devices for a contact
- Consent contacts by Client ID—Specify a Client ID for a contact
- Use a single Consent List for multiple Campaign Groups
- For more information about this feature, see "Manage Consent Lists" in the CX Contact Help. (CLOUDCON-12947)
- CX Contact now provides optional Sender ID-level suppression for SMS and Email channels, which is a more granular level of suppression than global (Tenant-level) suppression. For more information about this feature, see "Sender ID-Level Suppression" in the CX Contact Help. (CLOUDCON-12556)
- CX Contact introduces External Pre-Dial Validation, which allows you to add a custom pre-dial validation step (a type of Compliance Rule) before, after, in place of, or together with standard CX Contact pre-dial validation. For more information about this feature, see "External Pre-Dial Validation Rules" in the CX Contact Help. (CLOUDCON-6081)
- Contact List fields Other19 and Other20 are now extended to support a maximum of 4096 characters. (CLOUDCON-12975)
- A new getDeviceAPI request enables users to obtain compliance data (such as time zone, country code, area code, landline/mobile, DNC, and so on) for any given device phone number. (CLOUDCON-9614)
- A new panel in the Outbound Analytics > Device Import Details dashboard shows geographical distribution of the imported devices on the area map. (CLOUDCON-12682)
- CX Contact users can now change the Campaign Group's status to Enabled or Disabled on the Advanced tab in the Campaign Group dialog. (CLOUDCON-13343)
- CX Contact API now enables retrieval of information from the Outbound Analytics indexes using the /historydata family of end-points. (CLOUDCON-13130)
- CX Contact now supports the following operating environments:
- Microsoft Edge Chromium browser, 2020 release (CLOUDCON-12476)
- PostgreSQL v13 (CLOUDCON-13085)
- See the CX Contact page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all browsers and prerequisites.
Resolved Issues
This release contains the following resolved issues:
Importing Contact Lists using Selection Rules with splitting (Split by Field) now works correctly, regardless of the Output Name Format being used. Previously, imports of this type worked correctly only if the %v format specification was used in the Output Name Format. (CLOUDCON-13408)
UI Modification: CX Contact now displays disabled Campaign Groups in red, with a specific icon and disallows operations over those Campaign Groups. (CLOUDCON-13342)
When importing Contact Lists, List Builder now correctly detects the Contact time zone, based on the Contact zip code and country code. (CLOUDCON-13328)
API Modification: When Contact Lists are associated with labels that define the Other21 and above fields, CX Contact now correctly returns details for these user fields when executing the API request: GET /contact-lists/ {id} /contacts. Previously in this scenario, CX Contact incorrectly returned the details for only the Other20 and below fields, regardless of the label associated with Contact List. (CLOUDCON-13115)
Delivery options for Silence and Fax call results now display (if present) in CX Contact dialogs for Campaign Groups, Campaign Templates, and Dialing Profiles. (CLOUDCON-13088)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.026.03.