100.0.027.0004

CX Contact Release Notes

9.x

CX Contact is part of 9.x starting in 9.0.000.06.

Important

This Release Note describes CX Contact 9.0.027.04, which is released as CX Contact 100.0.027.0004. The last 9.0 release is 9.0.027.02; subsequent releases will have the prefix 100.0, beginning with release 100.0.027.0004.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
09/28/21	General	Under Shipping Control		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• CX Contact

Genesys Products

• List of Release Notes

What's New

This release includes the following new features and enhancements:

• CX Contact now supports non-standard Postgre SQL ports to assist with the Disaster Recovery solution. (CLOUDCON-13877)
• You can now configure the connection timeout value in the validation server for External Pre-Dial Validation Rules. (CLOUDCON-14002)
• CX Contact now supports exporting Analytics Dashboards to a PDF file and Analytics Dashboard Panels to PDF or CSV files for table-based panels that use Automation Jobs with the action type Export Analytics Data. (CLOUDCON-13386)

Resolved Issues

This release contains the following resolved issues:

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When selecting Custom Time Period in CX Contact Analytics, the CX Contact Dashboard now correctly displays the data. Previously in this scenario, the CX Contact Dashboard did not show any entries. (CLOUDCON-13984)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.027.04.