WFM Localization

Genesys localizes (translates) Workforce Management (WFM) into a number of languages. You can localize WFM 8.1 components by using Genesys localization software or by use the self-localization method.

If Genesys localizes into your language, you can use the Genesys-provided localization software to localize WFM Daemon, Server, Builder, Data Aggregator, and Web. Otherwise, you can use the self-localization method to localize WFM Web Supervisor and Agent. Contact your Genesys sales representative to inquire about specific localized versions.

The two methods of localization are described in detail in the following topics.