Troubleshooting Workforce Management

In this topic find troubleshooting tips, steps to verify your configuration, and solutions for common problems. It covers:

• Architectural issues, such as configuration of the WFM components and the connections between them
• Configuration conflicts in WFM that result in forecasting and scheduling errors
• When to use log files for error tracking

Important

After working through the suggestions in this chapter, if your configuration appears to be correct but WFM still does not function properly, contact Genesys Customer Care for further assistance.

Click one of these three main troubleshooting topics to learn about the issues or scenarios that might be of interest to you.