Configure Genesys Rules Authoring Tool

Purpose: To enable the Genesys Rules Authoring Server to work with Genesys Web Engagement servers.

Configuring Genesys Rules Authoring Server

Purpose: To enable the Genesys Rules Authoring Server to work with Genesys Web Engagement servers.

Start

1. Add the Genesys Web Engagement Backend Server to the Connections of the Genesys Rules Authoring Server.
   • In Genesys Administrator, navigate to PROVISIONING > Environment > Applications. Select the application of the Genesys Rules Authoring Server and click Edit....
   • In the Connections section, click Add.... Select the Genesys Web Engagement Backend Server, and click OK.
   • Select the Genesys Web Engagement Backend Server connection that was just added and click Edit. In the Connection Info window, select backend/data/rules/deploy for the ID field. Click OK.
     
     

     Connection Info window
2. Configure Genesys Rules Authoring Server. Select the Options tab and edit the Settings section:
   • In the Settings section, set verify-deploy-address to false;
   • In the Settings section, set group-by-level to false.
     
     

     Options settings section
3. In the Security tab, set a user who has "Read", "Create", "Change" rights for the Scripts folder in Log On As. This user should also have: "Read" access to all tenants which are supposed to be used; "Role" with sufficient permissions (as detailed in Genesys Rules System Deployment Guide), "Read" access to Business Structure folder and associated nodes that are supposed to be used; "Read" access to Scripts folder and Scripts objects (which are representations of the rule templates).

End

Next Steps
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