Table G_CALL_STAT

This table contains information regarding voice call statistics, which are summarized upon completion of the call. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.

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Column List

Legend

Column	Data Type	P	M	F	Description
ID	numeric(16)	X	X		The unique, autonumbered ID of this record. This is the primary key.
CallID	varchar(50)		X		The unique ID of the call. The lxnGUID.
F_CONN	smallint				This flag is set to TRUE if at least one INTERNAL or EXTERNAL party in a call changed state to CONNECTED with call control event CallControlEvent_Established.
F_CONN_EXTN	smallint				This flag is set to TRUE if at least one INTERNAL party in a call changed state to LocalConnectionState_connected with call control event CallControlEvent_Established, and this party was on the device of type "Extension" or "ACD Position".
F_TE_ABND	smallint				This flag is set to TRUE if EventAbandoned was reported by T-Server on the call.
CNT_HOLD	int				This is the number of times an internal party in a call changed state to hold, with a call control event Held.
CNT_DIVERT	int				This is the number of times an internal party in a call changed state to null, with a call control event Diverted.
CNT_TRANSFER	int				This is the number of times a SingleStepTransfer or a TwoStepTransfer was reported in a call.
CNT_TRANSFER_LGIN	int				This is the number of times a call was transferred by the party which was on the device that has the agent logged in.
CNT_CONFERENCE	int				This is the number of times that a two-step conference was reported in a call.
T_DURATION	int				This is the duration of the time interval from initiation to termination of the call.
T_CONN	int				This is the duration of the time interval from initiation of the call to the moment when the F_CONN flag is set to TRUE. If the F_CONN flag is not set to TRUE, then the value of T_CONN is 0.
T_CONN_EXTN	int				This is the duration of the time interval from the initiation of the call to the moment when F_CONN_EXTN flag is set to TRUE. If the F_CONN_EXTN flag is not set to TRUE, the value of T_CONN_EXTN is 0.
T_TE_ABND	int				This is the duration of the time interval from the initiation of the call to the moment when the F_TE_ABND flag is set to TRUE. If the F_TE_ABND flag is not set to TRUE, then the value of T_TE_ABND is 0.
TT_ALERTING	int				This is the sum of all the time interval durations if there was at least one internal party in a call in the ALERTING state.
TT_CONNECTED	int				This is the sum of all the time intersections when all parties in a call were simultaneously in a CONNECTED state.
TT_HOLD	int				This is the sum of all the time interval durations when there was at least one internal party in a call in the HOLD state.
TT_QUEUED	int				This is the sum of all the time interval durations when there was at least one internal party in a call in the QUEUED state.
CM_EXT_1	int				Reserved
CM_EXT_2	int				Reserved
CM_EXT_3	int				Reserved
CM_EXT_4	int				Reserved
CM_EXT_5	int				Reserved
CM_EXT_6	int				Reserved
CM_EXT_7	int				Reserved
CM_EXT_8	int				Reserved
CM_EXT_9	int				Reserved
CM_EXT_10	int				Reserved
GSYS_DOMAIN	int				Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively).
GSYS_PARTITION	int				A key that is used for partitioning.
GSYS_SYS_ID	int				System ID. Reserved for future use.
GSYS_SEQ	bigint				Insert Sequence. Not unique.
GSYS_USEQ	bigint				Update Sequence. Not unique.
GSYS_TS	datetime				Reserved
GSYS_TC	int				Reserved
GSYS_EXT_VCH1	varchar(255)				Indicates the device (endpoint) that initiated call termination. ICON stores one of the following in this field: The string that T-Server delivers in the AttributeCtrlParty attribute in EventCallDeleted. The string is stored only when (a) ICON processes data from a T-Server (release 8.0 or later) for the Alcatel A4400 switch, and (b) the store-releasing-party configuration option enables this feature (store-releasing-party = 1|true|y). An empty string if T-Server does not report the AttributeCtrlParty attribute in EventCallDeleted or else the store-releasing-party configuration option disables this feature (store-releasing-party = (tt>0|false|n). The default value of the option is 0. The endpoint that initiated call termination is stored in IDB as reported by T-Server. In a multi-site deployment, the endpoint that initiated call deletion might be reported either as the DN on the remote site, or else as "Access Code + External Routing Point".
GSYS_EXT_VCH2	varchar(255)				Specifies the party associated with the endpoint that initiated call termination, if ICON is able to identify it. If the store-releasing-party configuration option enables this functionality (store-releasing-party = 1|true), ICON stores one of the following in this field: The PartyID associated with the endpoint in GSYS_EXT_VCH1, if ICON can identify the party from the value of the AttributeCtrlParty attribute in EventCallDeleted. An empty string if ICON cannot identify the party from the value of the AttributeCtrlParty attribute in EventCallDeleted.
GSYS_EXT_INT1	int				Reserved
GSYS_EXT_INT2	int				Integer value of timestamp from last TEvents that cause record update.