Reference for Commands

Purpose: To provide the list of customizable commands for Workspace Desktop Edition.

The following table provides the list of commands available for the Interaction workspace. Parameters are detailed in the related pages.

Important

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Chains of Commands

Available chains of command	Related pages
ActiveRecordingPauseRecordIxnScreenCommand ActiveRecordingPauseRecordScreenCallCommand ActiveRecordingResumeRecordIxnScreenCommand ActiveRecordingResumeRecordScreenCallCommand ActiveRecordingStartRecordIxnScreenCommand ActiveRecordingStartRecordScreenCallCommand ActiveRecordingStopRecordIxnScreenCommand ActiveRecordingStopRecordScreenCallCommand	Active Recording
AskSaveModifiedContact	UCS
ApplicationClose BroadcastMessageClose BroadcastMessageShow	Windows
BundleClose	Chat Callback IM E-Mails Voice Open Media SMS Work Items
CampaignGetPreviewRecord	Outbound
CancelConnectionCommand	Windows
CancelOutboundChain ClosePullPreviewRecord	Outbound
ContactIsModified ContactNotification ContactOpenSearchWindow ContactOpenToDialog CreateInteractionUCSFromESDKInteraction DeleteInteractionUCS	UCS
InteractionCallbackAccept InteractionCallbackActiveCustomerSession InteractionCallbackCompleteCustomerSession InteractionCallbackDecline InteractionCallbackIsPossibleToClose InteractionCallbackParkParent InteractionCallbackPullParent InteractionCallbackWorkflow	Callback
InteractionChatAcceptChat InteractionChatAutoCloseInteraction InteractionChatAutoDisconnect InteractionChatCloseInteraction InteractionChatCompleteConferenceAgent InteractionChatCompleteTransferAgent InteractionChatConferenceAgent InteractionChatConsultPromptForEnd InteractionChatConsultRelease InteractionChatDeclineChat InteractionChatDisconnectChat InteractionChatDisconnectChatSessionChannel InteractionChatDisconnectMonitoredChat InteractionChatDisconnectMonitoredCoachChat InteractionChatInitConsultation InteractionChatInitiateConferenceOtherType InteractionChatInviteAddInvitingParty InteractionChatInviteRemoveInvitingParty InteractionChatIsPossibleToClose InteractionChatJoinChat InteractionChatLeaveInteractionFromConference InteractionChatPlaceInQueue InteractionChatPushUrl InteractionChatReconnect InteractionChatReleasePartyFromConference InteractionChatReleasePartyFromConsult InteractionChatReopenChannel InteractionChatSendMessage InteractionChatTransferAgent InteractionChatTypingStarted InteractionChatTypingStopped InteractionChatWorkflow	Chat
InteractionEmailActionOnOpenedEmailById InteractionEmailClose InteractionEmailDelete InteractionEmailDeleteById InteractionEmailForward InteractionEmailIsPossibleToClose InteractionEmailLoad InteractionEmailMarkDoneById InteractionEmailMoveToWorkbin InteractionEmailPlaceInQueue InteractionEmailPrint InteractionEmailPullById InteractionEmailPullFromWorkbinById InteractionEmailReply InteractionEmailReplyById InteractionEmailResend InteractionEmailSave InteractionEmailSaveNewOutbound InteractionEmailSend InteractionEmailSendInterimReply InteractionEmailTransferAgent InteractionEmailWorkflow InteractionEmailWorkflowFromInteractionESDK	E-Mails
InteractionIMClose InteractionIMIsPossibleToClose InteractionIMReleaseIM InteractionIMSendMessage	IM
InteractionInboundEmailPossibleToMoveToWorkbin InteractionInboundEmailSearchAndMoveToWorkbin	E-Mails
InteractionInternalConferenceInviteAccept InteractionInternalConferenceInviteConferenceAgent InteractionInternalConferenceInviteDecline InteractionInternalConferenceInvitePull InteractionInternalConferenceInviteSendInvite InteractionInternalConferenceInviteStopProcessing	Open Media
InteractionFilterSelected InteractionManagementMarkDone InteractionManagementMoveToQueueById InteractionManagementMoveToWorkbinById InteractionManagementSetAttachedData	Workbins
InteractionOpenMediaCanPullInteraction InteractionOpenMediaClose InteractionOpenMediaCloseOnOutOfService InteractionOpenMediaConferenceAgent InteractionOpenMediaGetInteractionStateById InteractionOpenMediaHandlingTimeout InteractionOpenMediaMoveToQueue InteractionOpenMediaMoveToWorkbin InteractionOpenMediaPlaceInQueue InteractionOpenMediaPullById InteractionOpenMediaPullFromWorkbinById InteractionOpenMediaPullFromWorkbinById InteractionOpenMediaTransferAgent InteractionOpenMediaUCSStopProcessing InteractionOpenMediaUCSUpdate InteractionOpenMediaWorkflow	Open Media
InteractionOutboundEmailPossibleToMoveToWorkbin InteractionOutboundEmailSearchAndMoveToWorkbin	E-Mails
InteractionPossibleToMoveToWorkbin	Workbins
InteractionPushPreviewAccept InteractionPushPreviewDecline InteractionPushPreviewWorkflow	Outbound
InteractionSetAttachedDataWithDelay	Callback Chat IM E-Mails Voice SMS Open Media Work Items
InteractionSmsAccept InteractionSmsCreateReplyMessage InteractionSmsDecline InteractionSmsDelete InteractionSmsDisconnectSmsSessionChannel InteractionSmsGetHistoricMessage InteractionSmsIsPossibleToClose InteractionSmsPlaceInQueue InteractionSmsSendMessage InteractionSmsSendNewMessage InteractionSmsSendReplyMessage InteractionSmsTransferAgent InteractionSmsWorkflow	SMS
InteractionUCSInQueue	UCS
InteractionVoiceAlternateCall InteractionVoiceAnswerCall InteractionVoiceAutoCloseConsult InteractionVoiceBeforeClose InteractionVoiceClose InteractionVoiceCompleteConference InteractionVoiceCompleteTransfer InteractionVoiceDeleteFromConference InteractionVoiceHoldCall InteractionVoiceIfPossibleCloseInteraction InteractionVoiceInitConference InteractionVoiceInitTransfer InteractionVoiceIsPossibleToClose InteractionVoiceListenDisconnect InteractionVoiceListenReconnect InteractionVoiceMuteOff InteractionVoiceMuteOn InteractionVoicePauseRecordCall InteractionVoiceReconnectCall InteractionVoiceRecordCall InteractionVoiceRedirectCall InteractionVoiceReleaseCall InteractionVoiceReportBadQualityOfMedia InteractionVoiceResume InteractionVoiceResumeRecordCall InteractionVoiceRetrieveCall InteractionVoiceSendDTMF InteractionVoiceSingleStepConference InteractionVoiceSingleStepTransfer InteractionVoiceStopRecordCall	Voice
InteractionWorkItemAccept InteractionWorkItemDecline InteractionWorkitemMarkDoneById InteractionWorkItemMoveToWorkbin InteractionWorkItemPossibleToMoveToWorkbin InteractionWorkitemPutBackToOriginalSource InteractionWorkItemSearchAndMoveToWorkbin InteractionWorkitemWorkflowFromInteractionESDK	Work Items
MarkProcessedOutboundChain	Outbound
MultipleInteractionsActionFromWorkbinById Added in 8.1.401	Workbins
MediaEmailCreateNewOutboundEmail	Place and Media
MediaOpenMediaChangeStateReason MediaOpenMediaDNDOff MediaOpenMediaDNDOn MediaOpenMediaLogOff MediaOpenMediaLogOffPlace MediaOpenMediaLogOn MediaOpenMediaLogOnPlace MediaOpenMediaNotReady MediaOpenMediaReady MediaSmsCreateNewOutboundPageMode MediaVoiceDNDOff MediaVoiceDNDOn MediaVoiceLogOff MediaVoiceLogOn MediaVoiceMakeCall MediaVoiceMakeIM MediaVoiceNotReady MediaVoiceReady MediaVoiceStartIMSession	Place and Media
NotepadInsertTimeStamp	Windows
OpenMediaEsdkInteractionPutBackInOriginalLocation	Open Media
PossibleToCloseAllInteractions PossibleToClosePullPreview PossibleToClosePushPreview	Windows
RejectOutboundChain	Outbound
SetAttachedDataAndPutBack	Workbins
SetLastCalledAgentUCS	UCS
StartPreviewRecordOutbound	Outbound
TeamCommunicatorAddToFavorite TeamCommunicatorModifyFavorite TeamCommunicatorOpenInteraction	Windows
TeamLeadEndMonitoring TeamLeadEndMonitoringChat TeamLeadEndMonitoringVoice TeamLeadMonitorAll TeamLeadSetSupervisorBargeInChat TeamLeadSetSupervisorBargeInVoice TeamLeadSetSupervisorCoachChat TeamLeadSetSupervisorCoachVoice TeamLeadSetSupervisorMuteVoice TeamLeadStopMonitor	Supervision
ToasterAcceptPreview ToasterDeclinePreview ToasterInteractionAccept ToasterInteractionDecline ToasterInteractionEmailAccept ToasterInteractionEmailDecline ToasterInteractionIMAccept ToasterInteractionIMReject ToasterInteractionOpenMediaAccept ToasterInteractionOpenMediaDecline ToasterInteractionPreviewAccept ToasterInteractionPreviewDecline ToasterShowBroadcastMessage	Windows
UpdateOutboundRecord	Outbound
UpFrontPauseRecordingVoiceCallCommand UpFrontPauseRecordingVoiceCallCommandImplicit UpFrontResumeRecordingVoiceCallCommand UpFrontResumeRecordingVoiceCallCommandImplicit Added in 8.5	Voice
WindowClose WindowInteractionClose	Windows
WorkbinPreSelectedByName WorkbinPullInteraction WorkbinPushInteraction WorkbinSelected	Workbins