Media-channel status priorities
For DN types that enable the handling of media-channel interactions from Interaction Server (from the Genesys eServices Solution), Stat Server observes the ranking shown in the table Media-Channel status priorities in order from lowest to highest. You cannot change the ranking order.
The Media-Channel status priorities table also maps the media-channel statuses and associated regular DN statuses:
| Media-Channel status (in ascending order) | Associated regular DN status |
|---|---|
| Active | LoggedIn |
| Available | WaitForNextCall |
| Blocked | NotReadyForNextCall |
| InteractionDelivering | CallRinging |
| InteractionHandlingInternal | CallInternal |
| InteractionHandlingOutbound | CallOutbound |
| InteractionHandlingInbound | CallInbound |
This page was last edited on June 17, 2022, at 12:20.
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