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Genesys Engage Release Notes

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eServices (PureEngage Digital)

Billing Data Server

CX Contact

eServices (PureEngage Digital)


This Release Note applies to all 9.0.x releases of Interaction Server Proxy. Links in the Available Releases section enable you to access information regarding a specific release.

Available Releases

[+] Note about release order

Release 9.0.0:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
9.0.016.05 09/13/24 Update X X
9.0.015.02 06/21/24 Update X X
9.0.014.07 03/26/24 Update X X
9.0.013.01 12/20/23 General X X
9.0.009.02 12/14/22 General X X
9.0.007.01 05/20/22 General X X
9.0.006.00 04/07/22 General X X
9.0.005.02 12/21/21 General X X
9.0.004.02 11/17/21 Update X X
9.0.004.01 09/29/21 General X X
9.0.003.00 06/30/21 General X X
9.0.002.01 06/30/21 General X X
9.0.001.02 12/17/20 General X X
9.0.000.02 06/18/20 General X X


The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the No results page in the Genesys Supported Operating Environment Reference Guide.


For information about 8.5.x releases of Interaction Server Proxy, see the 8.5 Release Note (Cumulative).

Discontinued Support

[+] Note about discontinued items

Windows Server 2012

Discontinued as of Date: June 30, 2021 Release: 9.0.003.00

Windows Server 2012 R2

Discontinued as of Date: June 30, 2021 Release: 9.0.003.00

Red Hat Enterprise Linux 6

Discontinued as of Date: December 17, 2020 Release: 9.0.001.02


Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 9.0.x releases of Interaction Server Proxy, including the issues that are specific to Localized (International) releases, at the following links:

Related Resources

For additional information about Interaction Server Proxy, see the following documentation:

Release Notes for other Genesys components are available here.

Genesys Administrator Extension

Genesys Co-browse

Genesys Customer Experience Insights

Genesys Data Processing Server

Genesys Decisions

Genesys Intelligent Automation

Genesys intelligent Workload Distribution

Genesys Knowledge Center

Genesys Media Server

Genesys Predictive Routing

Genesys Pulse

Genesys Rules System

Genesys Skills Management Suite

Genesys Softphone

Genesys Video Gateway/Collaboration

Genesys Voice Platform

Genesys Widgets

Management Framework

Multimedia Connector for Skype for Business

Platform SDK

Pulse Advisors

SIP Endpoint SDK

Voice Processor


Other Resources

eServices

Genesys Administrator Extension

Genesys Care Tools

Genesys Co-browse

Genesys Decisions

Genesys Info Mart

Genesys Interaction Analytics

Genesys Interaction Recording

Genesys Interactive Insights

Genesys Knowledge Center

Genesys Media Server

Genesys Mobile Services

Genesys Pulse

Genesys Rules System

Genesys Skills Management

Genesys Softphone

Genesys Voice Platform

Genesys Web Engagement

Genesys Web Real-Time Communications

Gplus Adapter for Siebel CRM

Interactive Voice Response

intelligent Workload Distribution

License Reporting Manager

Management Framework

Multimedia Connector for Skype for Business

Performance Management Advisors

Platform SDK

Stat Server

Reporting and Analytics Aggregates

SIP Endpoint SDK

T-Servers

Universal Contact Server

Web Services and Applications

Widgets

Workforce Management

Workspace Desktop Edition

Other Resources

Business Edition Premise

CCPulse+/CC Analyzer (Solution Reporting)

Composer

Enterprise SDK for .NET

eServices

Genesys Administrator

Genesys Agent Scripting

Genesys Care Tools

Genesys Co-browse

Genesys Info Mart

Genesys Interactive Insights

Genesys Media Server

Genesys Mobile Services

Genesys One

Genesys Pulse (formerly EZPulse)

Genesys Quality Management

Genesys Rules

Genesys Skills Assessor

Genesys Training Manager

Genesys Voice Platform

Genesys Web Engagement/Proactive Engagement

Hosted Provider Edition

intelligent Workload Distribution

Interaction Concentrator

Interaction Workspace

Interactive Voice Response

License Reporting Manager

Load Distribution Server

Management Framework

Outbound Contact

Performance Management Advisors

Platform SDK

Real-Time Metrics Engine

Reporting and Analytics Aggregates

SIP Endpoint

SIP Feature Server

SIP Server

SIP Voicemail

T-Servers/Network T-Servers

T-Servers

Network T-Servers

T-Server for Cisco Unified Communications Manager

T-Server-CUCM to Media Server Connector

Universal Contact Server

Universal Routing

Workforce Management

Other Resources

CCPulse+/CC Analyzer (Solution Reporting)

Composer

eServices

====Enterprise SDK for .NET}}

Genesys Administrator

Genesys Express Solution Creation

Genesys Info Mart

Genesys Quality Management

Genesys Skills Assessor

Genesys Training Manager

Genesys Voice Platform

Gplus Adapter for SAP

Gplus Adapter for Siebel CRM

Interaction Concentrator

Interactive Voice Response

intelligent Workload Distribution

Interaction Workspace

Management Framework

Outbound Contact

Performance Management Advisors

Platform SDK

Subcomponents

Real-Time Metrics Engine

Reporting and Analytics Aggregates

Reporting Templates

Simulator Test Toolkit

====SIP Endpoint SDK}}

SIP Server

T-Servers/Network T-Servers

T-Servers

Network T-Server

T-Server for Cisco Unified Communications Manager

UC Connect

Universal Contact Server

Universal Routing

Workforce Management

Other Resources

CCPulse+/CC Analyzer (Solution Reporting)

eServices

Genesys Desktop

Genesys Info Mart

Genesys Training Manager

Genesys Studio

Genesys Voice Platform

intelligent Workload Distribution

Interaction Concentrator

Interaction SDK

Management Framework

Outbound Contact

Platform SDK

Subcomponents

Real-Time Metrics Engine

Reporting Templates-CC Analyzer

SIP Server

Stream Manager

Stream Manager for Test Toolkit

T-Servers/Network T-Servers

T-Servers

Network T-Servers

T-Server for Cisco CallManager

Universal Contact Server

Universal Routing

Virtual Hold

Workforce Management

Other Resources

All other 7.5 products with release notes have reached end of support.

CCPulse+

Gplus Adapter Campaign Synchronization for SAP

Gplus Adapter Media Routing for SAP

Gplus Adapter for SAP ERP

Gplus Adapter for SAP ICI Multi-Channel

Gplus Adapter for Siebel CRM

Interactive Voice Response

Network SIP Server

T-Servers

Other Resources

All other 7.2 products with release notes have reached end of support.

Gplus Adapter for WFM 7.2

Genesys Agent Scripting

Load Distribution Server

Reporting Templates

VoiceGenie

Other Resources

Gplus Adapter for WFM 7.1


Note: All other Genesys 7.1 releases have reached End of Support. If you're looking for release notes for those versions, contact your Genesys Representative.

Gplus Adapter for WFM 7.0


Note: All other Genesys 7.0 releases have reached End of Support. If you're looking for release notes for those versions, contact your Genesys Representative.

Gplus Adapter for WFM 6.2

Gplus Adapter for WFM 6.1

Gplus Adapter for WFM 6.0

Other Resources

Note: All other Genesys 6.x releases have reached End of Support. If you're looking for release notes for those versions, contact your Genesys Representative.

Gplus Adapter for WFM 5.4

Gplus Adapter for WFM 5.2


Other Resources

Note: All other Genesys 5.x releases have reached End of Support. If you're looking for release notes for those versions, contact your Genesys Representative.

Gplus Adapter 7.1 for SAP Data Access Component CRM

Genesys 400 Series IP Phones

Genesys Express 4.6

Informiam 3.3

Genesys SpeechStorm

VoiceGenie

Other Resources

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