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GME Cloud Integration with IBM Websphere Commerce
Genesys Knowledge Center
What is Genesys Knowledge Center?
Genesys Knowledge Center allows you to make the best use of your enterprise knowledge by capturing, storing, and distributing it wherever it is needed.
READ release information: New in 8.5 Releases | Readme | Product Alerts
Current documentation set for Genesys Knowledge Center 8.5
Deployment Guide Use this book to deploy Genesys Knowledge Center.
Developer's Guide
Use this book to customize Genesys Knowledge Center.
API Reference
Use this book to understand the Genesys Knowledge Center APIs.
User's Guide
Find information about the CMS and the GKC plugins for Workspace Desktop Edition and Pulse.
Quick Start Guide
Find out how to get Genesys Knowledge Center up and running in no time.
Genesys Knowledge Center 8.5 Release Information
Click below to see New in This Release, Readme, and Product Alerts information for 8.5 releases.
[+] Show release informationNew in 8.5.x Releases
[+] New in Release 8.5.2The following new features were added in the 8.5.2 release:
Knowledge Center Plugin for Workspace Desktop Edition improvements
- Added Favorites, allowing agents to save content that they use frequently.
- Added My Documents, allowing agents the option to view the documents that they authored.
- Added Federated Search, allowing agents the ability to search multiple knowledge bases at the same time.
- Added 5-star rating, allowing agents to provide feedback using a star rating scheme.
- Added feedback via commenting, allowing agents to provide feedback to the system through comments.
- Added Access Controls for Agent Authoring, allowing for agent permissions around authoring drafts on new content to be enabled or disabled.
- Updated the User Interface which now displays tabs for for Ask, Browse, and History on the Workspace plugin.
Knowledge Center Plugin for Administrator improvements
- Added Article Content Type, allowing Authors to create content using the Article content type in addition to the FAQ content type.
Knowledge Center Server improvements
- Added Federated Search, allowing agents the ability to search multiple knowledge bases at the same time.
- Added Channel-specific content, allowing agents to look for content that is specific to a channel (for example, chat or e-mail).
- Added feedback via commenting, allowing agents to provide feedback to the system through comments.
- Added 5-star rating, allowing agents to provide feedback using a star rating scheme.
- Added Health Monitoring where the server exposes a set of key performance metrics which help to monitor the health of the solution.
- Added My Documents, allowing agents the option to view the documents that they authored.
- Added Favorites, allowing agents to save content that they use frequently.
- Added reporting improvements:
- New dashboard to analyze the knowledge loaded into the server has been added.
- New metrics based on 5-star ratings and content usage (client, channel) have been added to existing dashboard.
Knowledge Center CMS improvements
- Added Channel-specific content, allowing agents to look for content that is specific to a channel (for example, chat or e-mail).
- Added feedback via commenting, allowing agents to provide feedback to the system through comments.
- Added 5-star rating, allowing agents to provide feedback using a star rating scheme.
- Enabled embedded images, enhancing authored content.
- Enabled HTML links in authored content.
- Added Article Content Type, allowing Authors to create content using the Article content type in addition to the FAQ content type.
- Added Health Monitoring where the server exposes a set of key performance metrics which help to monitor the health of the solution.
Improved Language Support
- The experience and process around managing languages with documents has been improved.
- Added International Data Support, providing the ability to enter data in non-Latin based languages.
System improvements
- Localization Kits now include Context Information, enabling improved translation and simplifying verification testing by allowing the tester to know where to look for effects of translated content.
- Added login time language selection, enabling the system to determine which localized resources to load at startup time.
- Added the use of Transport Layer Security (TLS) Message Server and Solution Control Server.
[+] New in Release 8.5.1
The following new features were added in the 8.5.1 release:
Knowledge Center Plugin for Workspace Desktop Edition
- Workspace Desktop Plugin localization for French, German, Portuguese, Spanish
- Enables agents to:
- work with knowledge bases in multiple languages
- view attachments within found answers
- post comments to documents that don't match their questions, allowing documents to be improved
- Added browsing capability, allowing navigation through the content of knowledge bases
- Added support for formatted content in the documents
- Multiple minor improvements to interfaces around the agent experience for the Workspace Desktop integrations
Improved Language Support
- Content Management System (CMS) support for authoring of content in any language that is UTF-8 compliant
- NLP search available for content authored in French, German, Italian, Portuguese, and Spanish (keyword-based search is already supported for any UTF-8 compliant language.)
Security Improvements
- Mutual TLS (Transport Layer Security) for the Knowledge Center Server and the CMS.
Pulse Reporting Improvements
- Expanded dashboards in Pulse enable deeper dives into knowledge events analysis
- GEO location tracking and reporting of questions/searches based on IP address
- Reporting API: access to data around events such as search, content viewed, content feedback and others
- Keyword clouds
- Role-Based Access Control: When you add qualifying skills to a knowledge base, only agents with those skills may access that knowledge base.
- Ability to secure ElasticSearch API from data modification requests
Integrations
- Configurable web integration with:
- Genesys Email Forms
- Genesys Web Engagement
- Genesys Web Callback
Search Tuning Enhancements
- System can use customer implicit feedback (such as navigation through result provided) to improve search precision over time
- Confidence score: Question and answer matching boosted when a customer opens an answer and keeps answer open for a long period of time
Knowledge Center CMS
- Rich text editing capabilities available for content authoring in CMS
- Ability to setup regular, automatic synchronizations of changed and approved content from CMS to Knowledge Center Server
Other Improvements
- Indexer:
- imports documents with all allowed fields (including custom fields and attachments) from XML files
- applies XSLT transformation to provided XML files to align structure
- Sample UI supports:
- attachment viewing
- rich text document viewing
- comments for negative feedback
[+] New in Release 8.5.0
The following new features were added in the 8.5.0 release:
- Indexing and Federated Search
- Index knowledge from a variety of data sources and expose them via a single search interface
- Search for knowledge using simple natural language–like sentences
- Search content quickly with an auto-complete feature that provides suggestions as you type your search phrase
- Collects user feedback in order to promote or demote a given knowledge article's relevance for future searches
- Supports keyword search for multiple languages
- Index structure optimized for international content
- Agent Empowerment
- Exposes knowledge seamlessly via a plugin to Workspace Desktop Edition, the app where agents spend most of their time interacting with customers
- Gives agents customer search history so that they know what the customers have searched, reviewed, and ignored online before they escalated to human-assisted service
- Allows agents to search knowledge bases for any content that may not have been exposed to public websites and filter the results based on context and metadata to find the right answer quickly
- Transfer the resulting knowledge to the interaction response with a single click
- Leverage your agent’s subject matter expertise and allow them to contribute content to the knowledge base—administrators can review the content before publishing it for customer consumption
- APIs and Integrations
- Genesys Knowledge Center comes with a rich set of APIs for:
- Session Management
- Knowledge Base Operations
- FAQ Retrieval
- Feedback Management
- Reporting
- Proactively offer Chat or Callback or Call Us (phone number) with the help of Genesys Proactive Engagement, when there is negative feedback or no answer was found
- Easily customizable widgets that can be exposed to the external website and intranet sites are available out-of-the-box
- Genesys Knowledge Center comes with a rich set of APIs for:
- Content Management
- Configure knowledge base structure, custom tags, visibility, and other properties
- Create content with or without rich media attachments
- Predefined approval workflow allows administrators to approve content before publishing
- Administration, Deployment, and Management
- Role-based access for Agents, Administrators, Content Managers and Reporting Users
- Simple and easy-to-use user interfaces for configuration
- Allows you to store data in an external RDBMS system
- Data structure is optimized for international content
- Allows you to export knowledge bases into the default language configured for Knowledge Center Server
- Allows you to configure additional languages for a knowledge base
- A separate metadata file which allows access to the Administrator plugin
- Installation includes pre-integrated Pulse dashboards
- This component must be used with the 8.5.000.20 versions of the other components of Genesys Knowledge Center
- Supported Platforms
- Java 7
- Supported Browsers
- Firefox
- Chrome
- Internet Explorer
- Safari
Genesys Knowledge Center 8.5.x Readme
[+] Additional ResourcesGenesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
[+] Read the Legal Notices
Copyright
All Genesys software is © Copyright 2015–2018 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.
- This product includes software developed by the Indiana University Extreme! Lab (http://www.extreme.indiana.edu/).
- This product includes software under the W3C Software Notice and License Copyright 1994-2002 World Wide Web Consortium, (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights Reserved. http://www.w3.org/Consortium/Legal/", Include in readme acknowledgements: 'This product includes software developed by the OpenSymphony Group (http://www.opensymphony.com/).
- This product includes LibTIFF software developed by Sam Leffler at Silicon Graphics
- This product includes software developed by Vladimir R. Bossicard as well as other contributors (http://junit-addons.sourceforge.net/).
- This products includes JOTM software from the World Wide Web Consortium and other contributors.
- This product includes software developed by the JDOM Project (http://www.jdom.org/).
- This product includes software developed by the Jaxen Project (http://www.jaxen.org/).
- This product includes software developed by Clinton Begin (http://www.ibatis.com/).
- This product includes Hypersonic SQL.
- This product includes software developed by the Visigoth Software Society (http://www.visigoths.org/).
- This product includes Dom4J developed by the Dom4J Project (http://www.dom4j.org).
- This product includes software developed by Andy Clark.
- This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
- This product includes software developed by the Spring Framework Project (http://www.springframework.org).
- This product includes ANTLR Parser Generator"
- Jquery.localize.js distributed under terms of the MIT license.
- Istack Commons 2.16 is distributed under terms of the Common Development and Distribution License 1.1
- jersey 1.8 is distributed under terms of the Common Development and Distribution License 1.1
- JaxB 2.2.7 RI is distributed under terms of the Common Development and Distribution License 1.1
- Jhighlight 1.0 is distributed under terms of the Common Development and Distribution License 1.1
- Expression Language API 2.2.4 RI is distributed under terms of the Common Development and Distribution License 1.1
- Common Annotations for the JavaTM Platform API 1.2 is distributed under terms of the Common Development and Distribution License 1.1
- Javaassist 1.16.1-GA is distributed under terms of the Apache License Version 2.0 (http://www.apache.org/licenses/LICENSE-2.0)
Genesys Knowledge Center 8.5.x Product Alerts
The following information applies to Genesys 8.5.x software and is important for you to note.
[+] Show Product Alerts- The Genesys Knowledge Center Plugin for Pulse has been discontinued, as of version 8.5.000.19 of the Genesys Knowledge Center software. The Pulse functionality is now incorporated into the Genesys Knowledge Center Plugin for Administrator.
Videos: What's New in the 8.5.1 Release
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[+] New Features of the Knowledge Center 8.5.1 CMS
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[+] New Features of the Knowledge Center 8.5.1 Plugin for Workspace Desktop Edition
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Genesys Video Gateway
Genesys Video Gateway enables unparalleled Customer Experience and improves sales engagement by providing rich context and personal customer interactions. It provides full personal services remotely, as end customers can speak face-to-face with an expert directly from their computer.
Genesys Video Gateway drives video contact center growth by removing technology barriers on the consumer-side: it is a true zero-footprint voice and video enabler, providing direct calls from the consumer’s browser to a Genesys SIP contact center. It relies on WebRTC technology, progressively rolled out into most popular Web browsers, and has a fallback to Flash capability for those browsers not yet fully supporting WebRTC. This ubiquitous capability makes Genesys Video Gateway a unique asset for enterprises willing to offer rich media customer service.
READ release information: New in 9.0 Releases | Readme | Product Alerts
Current documentation set for Genesys Video Gateway 9.0
Deployment Guide
Use this book to deploy Genesys Video Gateway.
Developer's Guide
Use this book to customize Genesys Video Gateway.
API Reference
Use this download to understand the Genesys Video Gateway API.
Meeting Room User's Guide
This content is restricted and not viewable without a login supplied by Genesys. Please contact your Genesys representative.
Genesys Video Gateway 9.0 Release Information
Click below to see New in This Release, Readme, and Product Alerts information for 9.0 releases.
[+] Show release informationNew in 9.0.x Releases
[+] New in Release 9.0.1The following new features were added in the 9.0.1 release:
Genesys Meeting Room is a restricted release. For availability of this release, contact your Genesys representative.
[+] New in Release 9.0.0
The following new features were added in the 9.0.0 release:
Communications
- Software-only, standards-based, zero foot-print integration—no dedicated plug-ins, downloads, or installs for WebRTC calls (for Flash, plug-in is needed)
- Click-through voice and video calls directly from the Web
- Collect contextual data from a visitor’s Web sessions and forward it to the Genesys SIP enabled contact center as attached data
- Two-way audio-only calls
- Two-way audio and video calls
- Transcoding provided on supported media types in both directions
- Bridge towards SIP Contact Center Agents
Native integration to the Genesys CX Platform
- Genesys SIP Contact Center Solutions
- Benefit from routing infrastructure
Supported Desktop web browsers
- Google Chrome
- Mozilla Firefox
- Microsoft Internet Explorer
- Safari
- Opera
Deployment Modes
- Dedicated server
- Multiple load-balanced instances for scalability
- Warm stand-by application server component with external load balancer (not part of the delivery)
Security
- Support for HTTPS
- SRTP-DTLS for WebRTC calls
- RTMFP and RTMPS for Flash calls
- RTMPT for Flash (allows for Firewall traversal)
- Firewall traversal with support of ICE and TURN
Supported Codecs
- G.711 A-law and μ-Law audio format (G.711 is on SIP side only)
- H.264 profiles up to and including Profile 3.1 (H.264 is for Flash and SIP)
- VP8 video (WebRTC and SIP)
- Speex on the Web-side for Flash
- Opus on Web-side for WebRTC
- Real-Time media transcoding whenever required
Supported Platforms
- RedHat Linux 6.5+ 64-bit
- VMWare ESX 5.5
- MS Hyper V
User Interfaces
- Dedicated Web management interface
- Customer side customizable widget
- Client SDK
Genesys Video Gateway 9.0.x Readme
[+] Additional ResourcesGenesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
[+] Read the Legal Notices
Copyright
All Genesys software is © Copyright 2015 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
- This product contains libSRTP 1.4.4 library that is an open-source implementation of the Secure Real-time Transport Protocol (SRTP) available under the following BSD-based license (http://srtp.sourceforge.net/license.html):
- Copyright (c) 2001-2005 Cisco Systems, Inc.
- All rights reserved.
- Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
- Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
- Neither the name of the Cisco Systems, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
- THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
- This product includes libx264 that is an Open-source H264 Codec Library.
- This product includes OpalVOIP Procyon (3.15) Revision 32241 and ZSS OpalVOIP Procyon (3.15) Revision 33269 that is a VoIP library. (http://sourceforge.net/p/opalvoip/code/HEAD/tree/opal/trunk/mpl-1.0.htm)
- This product includes OpenRTMFP / CumulusServer revision: 02/01/2013. CumulusServer is an open source and cross-platform RTMFP server extendable by way of (LUA) scripting and sockets. (https://github.com/OpenRTMFP/Cumulus/blob/master/LICENSE)
- This product includes OpenRTMFP CumulusLib revision: 02/01/2013. CumulusLib is an open source and cross-platform RTMFP server extendable by way of (LUA) scripting and sockets. (https://github.com/OpenRTMFP/Cumulus/blob/master/LICENSE)
- This product includes FFMPEG rev: 15261 and FFMPEG rev: 18799 that is a multimedia framework able to decode, encode, transcode, mux, demux, stream, filter and play a wide range of audio video streams. (http://opensource.org/licenses/lgpl-license.html)
- This product includes MySQL Server 5.1.7 that is an open source database. (http://www.gnu.org/copyleft/gpl.html)
- This product includes MM.MySQL 2.0.4 that is a native communication with MySQL Server via ODBC. (http://www.gnu.org/copyleft/lesser.html)
- This product includes Jetty 9.1.0 that is a Java HTTP Servlet Server. (http://eclipse.org/jetty/licenses.php)
- This product includes Opus 1.1 that is an open-source Opus codec. (http://www.opus-codec.org/license/)
- This product includes Red5 that is a Red5 Media Server. (http://www.apache.org/licenses/LICENSE-2.0)
- This product includes OpenSSL 1.0.1e with Heartbleed fix that is an open-source implementation of the SSL and TLS protocols. OpenSSL is licensed under an Apache-style license, which basically means that you are free to get and use it for commercial and non-commercial purposes subject to some simple license conditions (http://www.openssl.org/source/license.html). Conditions:
- Do not distribute with any GPL code, license is incompatible
- Include file LICENSE in distribution
- Do not modify source code, you need US Government approval for any modifications. (see README)
- This software is subject to export restrictions. Do not export to restricted countries. Notify Software delivery.
- This software includes materials patented by external parties. For RCX algorithms we purchased use of algorithms with BSAFE. For IDEA discontinue use.
- Include the following in readme file third party acknowledgements: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org). This product contains cryptographic software written by Eric Young (eay@cryptsoft.com).".
- If windows code is included with distribution the following should be added to the same two documents: "This product includes software written by Tim Hudson (tjh@cryptsoft.com")".
- Due to IPR uncertainties, ciphers for IDEA, RC4, RC5 and MDC2 have been removed.
- AAC 1.28 that is an AAC codec.
- Boost Library 1.47 that is a Boost Library. (http://www.boost.org/LICENSE_1_0.txt)
- Speex 1.2 that is Speex Codec. (http://www.xiph.org/licenses/bsd/speex/)
- Spring Asm 3.0.5 that is Spring's repackaging of org.objectweb.asm 5.0, a bytecode manipuation and analysys package. (http://ebr.springsource.com/repository/app/library/version/download?name=org.springframework.spring&version=3.0.5.RELEASE&type=license)
- Spring Beans 3.0.5 that is Spring Framework support for Java beans. (http://ebr.springsource.com/repository/app/library/version/download?name=org.springframework.spring&version=3.0.5.RELEASE&type=license)
- Spring Context 3.0.5 that is an application context runtime, including scheduling and remoting abstractions. (http://ebr.springsource.com/repository/app/library/version/download?name=org.springframework.spring&version=3.0.5.RELEASE&type=license)
- Spring Context Support 3.0.5 that is support classes for integrating common third-party libraries into a Spring application context. (http://ebr.springsource.com/repository/app/library/version/download?name=org.springframework.spring&version=3.0.5.RELEASE&type=license)
- Spring Core 3.0.5 that is core utilities, used by many other Spring modules. (http://ebr.springsource.com/repository/app/library/version/download?name=org.springframework.spring&version=3.0.5.RELEASE&type=license)
- Spring Expression 3.0.5 that is Spring Expression Language (SpEL). (http://ebr.springsource.com/repository/app/library/version/download?name=org.springframework.spring&version=3.0.5.RELEASE&type=license)
- Spring Web 3.0.5 that is web support packages, including client and web remoting. (http://ebr.springsource.com/repository/app/library/version/download?name=org.springframework.spring&version=3.0.5.RELEASE&type=license)
- Apache XML-RPC 2.0.1 that is Apache implementation of XML-based remote procedure calling. (http://www.apache.org/licenses/LICENSE-2.0.html)
- Java Servlet 3.1 that is a Java Servlet. (http://opensource.org/licenses/cddl1.php)
- Apache Commons Codec 1.4.0 that is Apache Commons Codec software provides implementations of common encoders and decoders such as Base64, Hex, Phonetic and URLs for encoding and decoding text and binary data. (http://ebr.springsource.com/repository/app/bundle/version/download?name=com.springsource.org.apache.commons.codec&version=1.4.0&type=license)
- Apache Commons Collections 3.2.1 seek to build upon the JDK classes by providing new interfaces, implementations and utilities. There are many features, including:
- Bag interface for collections that have a number of copies of each object
- Buffer interface for collections that have a well defined removal order, like FIFOs
- BidiMap interface for maps that can be looked up from value to key as well and key to value
- MapIterator interface to provide simple and quick iteration over maps
- Type checking decorators to ensure that only instances of a certain type can be added
- Transforming decorators that alter each object as it is added to the collection
- Composite collections that make multiple collections look like one
- Ordered maps and sets that retain the order elements are added in, including an LRU based map
- Identity map that compares objects based on their identity (==) instead of the equals method
- Reference map that allows keys and/or values to be garbage collected under close control
- Many comparator implementations
- Many iterator implementations
- Adapter classes from array and enumerations to collections
- Utilities to test or create typical set-theory properties of collections such as union, intersection, and closure
- Apache Commons HTTP Client 3.1.0. The Hyper-Text Transfer Protocol (HTTP) is perhaps the most significant protocol used on the Internet today. Web services, network-enabled appliances and the growth of network computing continue to expand the role of the HTTP protocol beyond user-driven web browsers, while increasing the number of applications that require HTTP support. Designed for extension while providing robust support for the base HTTP protocol, the HttpComponents may be of interest to anyone building HTTP-aware client and server applications such as web browsers, web spiders, HTTP proxies, web service transport libraries, or systems that leverage or extend the HTTP protocol for distributed communication. (http://ebr.springsource.com/repository/app/bundle/version/download?name=com.springsource.org.apache.commons.httpclient&version=3.1.0&type=license)
- Apache Commons Lang 2.4.0 provides a host of helper utilities for the java.lang API, notably String manipulation methods, basic numerical methods, object reflection, concurrency, creation and serialization and System properties. Additionally it contains basic enhancements to java.util.Date and a series of utilities dedicated to help with building methods, such as hashCode, toString and equals. (http://ebr.springsource.com/repository/app/bundle/version/download?name=com.springsource.org.apache.commons.lang&version=2.4.0&type=license)
- Apache Commons Modeler 2.0.1 permits required metadata for JMX management beans to be constructed easily from XML. (http://ebr.springsource.com/repository/app/bundle/version/download?name=com.springsource.org.apache.commons.modeler&version=2.0.1&type=license)
- Apache Commons Pool 1.5.3 that is an object pooling API and several implementations. (http://ebr.springsource.com/repository/app/bundle/version/download?name=com.springsource.org.apache.commons.pool&version=1.5.3&type=license)
- Groovy 17.0 that is a Groovy Scripting Language. (http://ebr.springsource.com/repository/app/bundle/version/download?name=com.springsource.org.codehaus.groovy&version=1.7.0&type=license)
- Java XML Stream API 1.0.1 that is a Java XML Stream API. (http://ebr.springsource.com/repository/app/bundle/version/detail?name=com.springsource.javax.xml.stream&version=1.0.1)
- Rhino 1.7.0.R2 that is JavaScript for Java. (http://ebr.springsource.com/repository/app/bundle/version/detail?name=com.springsource.org.mozilla.javascript&version=1.7.0.R2)
- Apache Mina 2.0.2 that is a network application framework. (http://www.apache.org/licenses/)
- Jython library 2.5 Alpha 3 that is Python for the Java Plarform. (http://www.jython.org/license.html)
- Core JSP 2.3.2 that is Java Server Pages Implementation. (https://jsp.java.net/license.html)
- JSP API 2.3.1 that is a Java Server Pages API. (https://jsp.java.net/license.html)
- Jruby 1.1.6 that is an implementation of Ruby on the JVM. (https://github.com/jruby/jruby/blob/master/LICENSE.RUBY)
NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 50 0 Oracle Parkway, Redwood City, CA 94065.
Genesys Video Gateway 9.0.x Product Alerts
The following information applies to Genesys 9.0.x software and is important for you to note.
[+] Show Product Alerts- The Chrome browser, starting from version 50, is using some updated WebRTC APIs that may cause issues with the older versions of Genesys Video Gateway JavaScript SDK. If this is the case for you, please update your Collaboration Application Server to version 9.0.100.16 or higher.
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